Whenever I change parameters on mobile, the above page is displayed.
now i’m using Designer | Yearly Billing ($49/month)
Please check this.
Whenever I change parameters on mobile, the above page is displayed.
now i’m using Designer | Yearly Billing ($49/month)
Please check this.
Could you share a link to the precise ShapeDiver model that is giving you this issue? I just tested several on mobile without any problems. If your model is private, the link will not be accessible to anyone except ShapeDiver administrators.
@ Mathieu Huard
thank you for the quick reply
i’ll send you a link and the webpage link to Personal Message.
thank you!
is there any solution?
we found that it happens only iOS
I didn’t have that problem on Android
wish i can fix that
This error happens because your model users a lot of WebGL resources (this is the same reason why rotating and zooming the model is slow and not very responsive, also on laptops). The best way to fix this issue is to improve the performance of your model. I did not identify the main reason why it is so resource-intensive, I will get back to you with recommandations on how to optimize it.
thank you for the reply!
if you find the way , please let me know!
I apologize for not coming back to you earlier about this request. Unfortunately, an initial review of your file was not sufficient to determine the cause of the intensive resource usage. For further analysis, we would need to agree on a full review by our team on a support contract basis. Please contact us by email if you would like to explore this option.
@mathieu1
we’ll contact on email
there are few problems in our configurator.
we are going to solve them one by one.
thank you