Rhino 8 - Print crash

Rhino Rhino for Windows
1

Hi
Rhino 8 crashes with a simple File>Print. Any advice would be greatly appreciated.
Thanks
Rodolfo

image
image1920×1031 52.2 KB

Rhino 8 SR5 2024-3-12 (Rhino 8, 8.5.24072.13001, Git hash:master @ e3530849b75f00b2b977766a567ae29b055837e9)
License type: Educational, build 2024-03-12
License details: Stand-Alone

Windows 11 (10.0.22631 SR0.0) or greater (Physical RAM: 32GB)
.NET 7.0.0

Computer platform: LAPTOP - Plugged in [100% battery remaining]

Hybrid graphics configuration.
Primary display: Intel(R) UHD Graphics (Intel) Memory: 1GB, Driver date: 2-18-2022 (M-D-Y).
> Integrated graphics device with 3 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
- Secondary monitor attached to adapter port 1
Primary OpenGL: NVIDIA GeForce GTX 1650 Ti (NVidia) Memory: 4GB, Driver date: 11-2-2023 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 546.09
> Integrated accelerated graphics device (shares primary device ports)
- Video pass-through to primary display device

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 11-2-2023
Driver Version: 31.0.15.4609
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 4 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 8\Plug-ins\Commands.rhp “Commands” 8.5.24072.13001
C:\Program Files\Rhino 8\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 8\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 8.5.24072.13001
C:\Program Files\Rhino 8\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 8.5.24072.13001
C:\Program Files\Rhino 8\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 8\Plug-ins\MeshCommands.rhp “MeshCommands” 8.5.24072.13001
C:\Program Files\Rhino 8\Plug-ins\RhinoCycles.rhp “RhinoCycles” 8.5.24072.13001
C:\Program Files\Rhino 8\Plug-ins\RhinoCode\RhinoCodePlugin.rhp “RhinoCodePlugin” 8.5.24072.13001
C:\Program Files\Rhino 8\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 8.5.24072.13001
C:\Program Files\Rhino 8\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 8\Plug-ins\Displacement.rhp “Displacement”
C:\Program Files\Rhino 8\Plug-ins\SectionTools.rhp “SectionTools”

2

Hi Rodolfo -

I’d change the update frequency to service release candidates so that 8.6 gets installed, and update the GPU driver. A “clean install” of the drivers is recommended.
-wim

3

Hi Wim
Thanks for your reply - unfortunately the issue persists. Any further thoughts?
Rodolfo

Rhino 8 SR6 2024-3-19 (Rhino 8, 8.6.24079.11001, Git hash:master @ 0d13b06881495403bd28e1cee93f8c8ea0baec7c)
License type: Educational, build 2024-03-19
License details: Stand-Alone

Windows 11 (10.0.22631 SR0.0) or greater (Physical RAM: 32GB)
.NET 7.0.0

Computer platform: LAPTOP - Plugged in [100% battery remaining]

Hybrid graphics configuration.
Primary display: Intel(R) UHD Graphics (Intel) Memory: 1GB, Driver date: 2-18-2022 (M-D-Y).
> Integrated graphics device with 3 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
- Secondary monitor attached to adapter port #1
Primary OpenGL: NVIDIA GeForce GTX 1650 Ti (NVidia) Memory: 4GB, Driver date: 3-12-2024 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 551.86
> Integrated accelerated graphics device (shares primary device ports)
- Video pass-through to primary display device

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 3-12-2024
Driver Version: 31.0.15.5186
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 4 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 8\Plug-ins\Commands.rhp “Commands” 8.6.24079.11001
C:\Program Files\Rhino 8\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 8\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 8.6.24079.11001
C:\Program Files\Rhino 8\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 8.6.24079.11001
C:\Program Files\Rhino 8\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 8\Plug-ins\MeshCommands.rhp “MeshCommands” 8.6.24079.11001
C:\Program Files\Rhino 8\Plug-ins\RhinoCycles.rhp “RhinoCycles” 8.6.24079.11001
C:\Program Files\Rhino 8\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 8.6.24079.11001
C:\Program Files\Rhino 8\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 8\Plug-ins\Displacement.rhp “Displacement”
C:\Program Files\Rhino 8\Plug-ins\SectionTools.rhp “SectionTools”

4

Hi Rodolfo -

Are you printing to a PDF file (and, if so, which PDF writer) or a physical printer?
-wim

5

It doesn’t get that far, I just click:
File>Print… crash!
Rodolfo

6

Hi Rodolfo -

When Rhino gets in the “not responding” state, please follow these instructions to create a memory dump file and send that in → Manually Creating a Memory Dump (DMP File) from an Unresponsive Rhino for Windows [McNeel Wiki]
-wim

7

Wim
Thanks, dump file uploaded.
In the meantime, I just found out (by mere chance) that the Print dialogue does open after about 15 minutes. Print dialogue opens/closes ok afterwards but I get the same issue again every time I start Rhino.
Rodolfo

10

Hi @r.lorenzo,

Thanks for taking the effort to produce and upload the memory dump. Unfortunately, it was inconclusive. We’re still looking.

Thanks,

– Dale

11

@r.lorenzo

I would like you to try something if possible as a test.

Can you start a new 3dm file.

Make a circle.

Select the circle.

Type Export and hit enter.

Set the file type to PDF and see if the print dialog opens or freezes.

12

@dale No worries, on the contrary, thanks for looking into this.
Rodolfo

13

@Trav I’ve done the test and it froze. Let me know if there’s anything else you’d like me to try…
Thanks
Rodolfo

14

Thanks, I’ve just sent you a message so that we can try some deeper experimenting to see what’s happening. Please let me know if you need any assistance with the instructions.

15

@r.lorenzo - I sent you private messages with a link to our latest build of Rhino 8.6 that has some changes to the printing code to hopefully work around the crash that you are seeing. If anyone else here is experiencing a crash with Rhino and printing, please let me know and we can see if this latest build fixes them.

Thanks,

– Dale