Can't open files while connected to the internet

adam9 · April 27, 2021, 9:28am

I’m having with Rhino 7 (and v6 as well) since returning to the office again this week…. I’m no longer able to open files and Rhino is getting stuck on “Not Responding” for over an hour.

I’ve been working remotely from home for the last few months and have had no issues opening files from either the VPN connection or locally from my desktop, so the issue seems to be related to moving back to the office (and reconnecting to the office network).

Some notes:

Our licenses are hosted on the Zoo.
I’ve tried loading a file from our server and from my desktop – result is the same (won’t open).
To remove one of the variables, I’ve downloaded a local file so that download times aren’t an issue… when I try to open that file while connected to the server/internet, it won’t open. As soon as I remove the ethernet cable, the file opens as expected (less than a minute).
Smaller files (~10MB or so) seem to open OK sometimes, so the file size is playing a part.

Based on this, it seems that the issue must be related to licensing or something else that Rhino looks for online… perhaps Rhino is looking for a license and not finding one, or is getting blocked etc.?

Our IT guy informs me that there’s nothing that should be blocking Rhino on our end, so I’m hoping you might have some suggestions that could help diagnose the issue? Thanks in advance!

wim · April 27, 2021, 9:31am

Hi Adam -

As a first step, could you please post the outcome of the Rhino SystemInfo command on both Rhino 6 and Rhino 7?
-wim

adam9 · April 27, 2021, 9:37am

Hi Wim, thanks for the quick reply.

For Rhino 7:
Rhino 7 SR5 2021-4-10 (Rhino 7, 7.5.21100.03001, Git hash:master @ 2cd158094b595f6400479d7cbe511454b6149527)
License type: Commercial, build 2021-04-10
License details: Cloud Zoo

Windows 10.0.19041 SR0.0 or greater (Physical RAM: 16Gb)

Computer platform: DESKTOP

Standard graphics configuration.
Primary display and OpenGL: NVIDIA Quadro P2200 (NVidia) Memory: 5GB, Driver date: 2-9-2021 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 461.55
> Accelerated graphics device with 4 adapter port(s)
- Windows Main Display attached to adapter port #0

Secondary graphics devices.
Intel(R) UHD Graphics 630 (Intel) Memory: 1GB, Driver date: 10-28-2020 (M-D-Y).
> Integrated graphics device with 3 adapter port(s)
- There are no monitors attached to this device!

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 2-9-2021
Driver Version: 27.21.14.6155
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 5 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.5.21100.3001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.5.21100.3001
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.5.21100.3001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.5.21100.3001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.5.21100.3001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”
C:\Users\Adam\AppData\Roaming\McNeel\Rhinoceros\packages\7.0\SectionTools\2020.12.7.446\SectionTools.rhp “SectionTools”

and for Rhino 6:
Rhino 6 SR34 2021-2-3 (Rhino 6, 6.34.21034.07001, Git hash:master @ 2fec8130f097ca52a8bc9f334c3ed4a5921c5e30)
License type: Commercial, build 2021-02-03
License details: Cloud Zoo. In use by: A****** (MMYD)

Windows 10.0.0 SR0.0 or greater (Physical RAM: 16Gb)
Machine name: MMYD9

Computer platform: DESKTOP

Standard graphics configuration.
Primary display and OpenGL: NVIDIA Quadro P2200 (NVidia) Memory: 5GB, Driver date: 2-9-2021 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 461.55
> Accelerated graphics device with 4 adapter port(s)
- Windows Main Display attached to adapter port #0

Secondary graphics devices.
Intel(R) UHD Graphics 630 (Intel) Memory: 1GB, Driver date: 10-28-2020 (M-D-Y).
> Integrated graphics device with 3 adapter port(s)
- There are no monitors attached to this device!

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 2-9-2021
Driver Version: 27.21.14.6155
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 5 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.34.21034.7001
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.34.21034.7001
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.34.21034.7001
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.34.21034.7001
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”