Hi,
A user is working from home and is having troubles connecting to the Zoo. Other users in the office are using license from the Zoo with no problems at all. Below is the Zoo Diagnostics.
I believe the likely cause is the users’ home WiFi, although they also tried to connect to the modem via a direct connection. Does anyone have any likely solutions to this issue?
PING
Pinging USW000528.us.ad.westfield.com [10.13.16.133] with 32 bytes of data:
Reply from 10.13.16.133: bytes=32 time=29ms TTL=124
Reply from 10.13.16.133: bytes=32 time=27ms TTL=124
Reply from 10.13.16.133: bytes=32 time=26ms TTL=124
Reply from 10.13.16.133: bytes=32 time=31ms TTL=124
Ping statistics for 10.13.16.133:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 26ms, Maximum = 31ms, Average = 28ms
NSLOOKUP
Server: USDCPR-MSDC02P.us.ad.westfield.com
Address: 10.140.1.21
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Name: USW000528.us.ad.westfield.com
Address: 10.13.16.133
TRACERT
Tracing route to USW000528.us.ad.westfield.com [10.13.16.133]
over a maximum of 30 hops:
1 25 ms 20 ms 27 ms 10.141.1.2
2 20 ms 19 ms 20 ms 10.141.1.26
3 29 ms 29 ms 29 ms 192.168.252.104
4 80 ms 33 ms 31 ms 10.129.160.201
5 32 ms 28 ms 36 ms USW000528.us.ad.westfield.com [10.13.16.133]
Trace complete.
ZOOPORT
Error: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 10.13.16.133:80
ZOOECHO
Communication exception with “USW000528.us.ad.westfield.com”: There was no endpoint listening at http://usw000528.us.ad.westfield.com/mcneel/zoo/5/client/basic that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.