V8 Printing Issues

V8 doesn’t print to 2 different printers that work well in V7. The printers can be selected in the V8 print dialog, but dragging a layout window does nothing (no white ‘page’ with handles shows up), and no data is sent to the printer when I click on ‘print’.

The printers are a Canon MB2100 and an old HP Designjet 500.
V8 does print to an HP DJ2130 and to CutePDF, MS PDF and RhinoPDF.

Grant

Hi Grant -
Please run the Rhino SystemInfo command and copy-paste the result here.
-wim

1 Like

Rhino 8 SR3 2024-1-9 (Rhino 8, 8.3.24009.15001, Git hash:master @ 3541fa287a013b0f17849f0740f1e43a44031bfc)
License type: Commercial, build 2024-01-09
License details: Stand-Alone

Windows 10 (10.0.19045 SR0.0) or greater (Physical RAM: 32Gb)
.NET 7.0.0

Computer platform: LAPTOP - Plugged in [100% battery remaining]

Non-hybrid graphics configuration.
Primary display and OpenGL: NVIDIA GeForce GTX 1050 Ti (NVidia) Memory: 4GB, Driver date: 12-6-2023 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 546.33
> Integrated accelerated graphics device with 1 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
Primary OpenGL: NVIDIA GeForce GTX 1050 Ti (NVidia) Memory: 4GB, Driver date: 12-6-2023 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 546.33
> Integrated accelerated graphics device with 1 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port

Secondary graphics devices.
Intel(R) UHD Graphics 630 (Intel) Memory: 1GB, Driver date: 6-1-2021 (M-D-Y).
> Integrated graphics device with 3 adapter port(s)
- There are no monitors attached to this device. Laptop lid is probably closed

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 12-6-2023
Driver Version: 31.0.15.4633
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 4 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 8\Plug-ins\Commands.rhp “Commands” 8.3.24009.15001
C:\Program Files\Rhino 8\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 8\Plug-ins\RhinoBonusTools.rhp “Rhino Bonus Tools”
C:\Program Files\Rhino 8\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 8.3.24009.15001
C:\Program Files\Rhino 8\Plug-ins\RhinoRender.rhp “Legacy Rhino Render”
C:\Program Files\Rhino 8\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 8.3.24009.15001
C:\Program Files\Rhino 8\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 8\Plug-ins\MeshCommands.rhp “MeshCommands” 8.3.24009.15001
C:\Program Files\Rhino 8\Plug-ins\RhinoCycles.rhp “RhinoCycles” 8.3.24009.15001
C:\Program Files\Rhino 8\Plug-ins\RhinoCode\RhinoCodePlugin.rhp “RhinoCodePlugin” 8.3.24009.15001
C:\Program Files\Rhino 8\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 8.3.24009.15001
C:\Program Files\Rhino 8\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 8\Plug-ins\BlockEdit.rhp “BlockEdit” 8.3.24009.15001
C:\Program Files\Rhino 8\Plug-ins\Displacement.rhp “Displacement”
C:\Program Files\Rhino 8\Plug-ins\SectionTools.rhp “SectionTools”

Hi @grant

Could you send us a screen capture video of this?
I need to understand your workflow.
Debut is a good software if you do not have a favorite.

Thank you!
Sincerely,
Mary Ann Fugier

Hi Mary,

I’ll install capture software and make a vid as soon as I get a chance, but in the meantime, here’s my workflow:

-Run Print command.
-In Print Setup window: Choose printer, paper size, landscape/portrait
-Scroll down to View and Output Scale, pick ‘Window’, click on 'Set…" button
What should happen:
The print window disappears temporarily, and a milky white print area ‘page’ with handles shows up, dragging in the viewport and tweaking the handles allows me to frame the part of the viewport that I wish to print
-Hit Enter to accept
Print Setup screen reappears, showing updated page preview on right

What happens in V8 with just 2 of my printers:
The print window disappears, but dragging in the viewport has no effect, there’s no way to select an area to print
-Hit Enter to accept/abort
Print Setup screen reappears, but page preview on right is blank

Apparently Mac version has similar problem with blank preview?

Hi @grant ,
Thank you for a “step by step”.
It helps a lot.

This issue should be fixed in Sr4 release candidate.
Can you try enabling the release candidate and testing?

Let us know if this resolves your issue.
If not, the screen capture will be super helpful.

Sincerely,
Mary Ann Fugier