Upgrade license not working


I bought a upgrade license for rhino 6 but it tells me, my old license is not valid or has been disabled. It is an educational license, but you FAQ told me that it was possible to upgrade from this as well. I have been working with this license in Rhino 5 and its fine.
Anyone know why this might be?

Please contact the regional sales office for help with this.
If you’re in the US it’s here in Seattle.


Thanks for the reply. I am situated in the Netherlands and bought it through a re-seller. Might it have something to do with the face that my university offered free 1 year licenses to us?

I have no idea.
Barcelona is the European Sales office that can help you.