# Unsupported Windows Version Detected

**URL:** <https://discourse.mcneel.com/t/unsupported-windows-version-detected/3551>\
**Category:** Rhino for Windows\
**Created:** [November 2, 2013, 3:35pm UTC](https://discourse.mcneel.com/t/unsupported-windows-version-detected/3551 "2013-11-02T15:35:09Z")\
**Posts on this page:** 10\
**Page:** 1

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**Author:** ![Arthur\_Mamou\_Ma](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/arthur_mamou_ma/32/274124_2.png) [@Arthur\_Mamou\_Ma](https://discourse.mcneel.com/u/Arthur_Mamou_Ma)\
**Post date:** [November 2, 2013, 3:35pm UTC](https://discourse.mcneel.com/t/unsupported-windows-version-detected/3551/1 "2013-11-02T15:35:09Z")

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Hi guys,  
I get the following message when i install Rhinoceros 5:

`Unsupported Windows Version Detected  
Rhinoceros 5 requires Windows Xp SP3, Windows Vista or Windows 7.

Please upgrade your computer to a compatible version of windows before installing`

I am using Windows 7 please see on printscreen my specs. I have updates my windows too.

What should I do?

 ![](https://global.discourse-cdn.com/mcneel/uploads/default/original/3X/d/4/d4e8d53e66e3aa6ec4eae08fcfb2af3f8c627967.jpg)

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**Author:** ![davidcockey](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/davidcockey/32/732604_2.png) [@davidcockey](https://discourse.mcneel.com/u/davidcockey)\
**Post date:** [November 2, 2013, 6:52pm UTC](https://discourse.mcneel.com/t/unsupported-windows-version-detected/3551/2 "2013-11-02T18:52:42Z")

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My recollection, perhaps incorrect, is this error can occur with a previous release of Rhino 5. Which release of Rhino 5 did you install. If it is not the current one then you might try removing your current installation, download and install the latest release from [http://www.rhino3d.com/download/rhino/5.0/latest](http://www.rhino3d.com/download/rhino/5.0/latest)

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**Author:** ![John\_Brock](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/john_brock/32/476283_2.png) [@John\_Brock](https://discourse.mcneel.com/u/John_Brock)\
**Post date:** [November 2, 2013, 7:49pm UTC](https://discourse.mcneel.com/t/unsupported-windows-version-detected/3551/3 "2013-11-02T19:49:58Z")

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There is a work-around for this installer error here:  
[http://wiki.mcneel.com/rhino/installproblems](http://wiki.mcneel.com/rhino/installproblems)  
It’s in the General section.

Good luck

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**Author:** ![Arthur\_Mamou\_Ma](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/arthur_mamou_ma/32/274124_2.png) [@Arthur\_Mamou\_Ma](https://discourse.mcneel.com/u/Arthur_Mamou_Ma)\
**Post date:** [November 3, 2013, 9:20am UTC](https://discourse.mcneel.com/t/unsupported-windows-version-detected/3551/4 "2013-11-03T09:20:03Z")

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Hi Jon I had a thorough look at the general problems before posting this question and could not find an answer. Hope you can help.

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**Author:** ![John\_Brock](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/john_brock/32/476283_2.png) [@John\_Brock](https://discourse.mcneel.com/u/John_Brock)\
**Post date:** [November 3, 2013, 4:12pm UTC](https://discourse.mcneel.com/t/unsupported-windows-version-detected/3551/5 "2013-11-03T16:12:54Z")

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From the link I referenced:

 ![](https://global.discourse-cdn.com/mcneel/uploads/default/original/3X/2/2/2265cf5d53159379918b73be97d281803984f370.png)

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<div class="post-metadata">

**Author:** ![Arthur\_Mamou\_Ma](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/arthur_mamou_ma/32/274124_2.png) [@Arthur\_Mamou\_Ma](https://discourse.mcneel.com/u/Arthur_Mamou_Ma)\
**Post date:** [November 3, 2013, 6:31pm UTC](https://discourse.mcneel.com/t/unsupported-windows-version-detected/3551/6 "2013-11-03T18:31:47Z")

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Thanks Jon I am using the latest installer though: rh50\_en-us\_5.6.31028.18305 is that not the one? I got it from [http://www.rhino3d.com/download/rhino/5.0/latest](http://www.rhino3d.com/download/rhino/5.0/latest)

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**Author:** ![Arthur\_Mamou\_Ma](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/arthur_mamou_ma/32/274124_2.png) [@Arthur\_Mamou\_Ma](https://discourse.mcneel.com/u/Arthur_Mamou_Ma)\
**Post date:** [November 4, 2013, 12:39am UTC](https://discourse.mcneel.com/t/unsupported-windows-version-detected/3551/7 "2013-11-04T00:39:13Z")

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Ok it’s working now, I had to install this windows upgrade: [http://www.microsoft.com/en-us/download/confirmation.aspx?id=20858](http://www.microsoft.com/en-us/download/confirmation.aspx?id=20858)

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**Author:** ![iao\_positivo](https://avatars.discourse-cdn.com/v4/letter/i/f07891/32.png) [@iao\_positivo](https://discourse.mcneel.com/u/iao_positivo)\
**Post date:** [May 11, 2014, 10:08am UTC](https://discourse.mcneel.com/t/unsupported-windows-version-detected/3551/8 "2014-05-11T10:08:02Z")

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I’m having the some problem. Might be because of some plugins installed before? It’s 5.8… etc.

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**Author:** ![iao\_positivo](https://avatars.discourse-cdn.com/v4/letter/i/f07891/32.png) [@iao\_positivo](https://discourse.mcneel.com/u/iao_positivo)\
**Post date:** [May 11, 2014, 10:14am UTC](https://discourse.mcneel.com/t/unsupported-windows-version-detected/3551/9 "2014-05-11T10:14:59Z")

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Ok, I’ve tried to install two at the same time and by undoing one and the other, more the net 4 something and land, etc… What a mess… [http://wiki.mcneel.com/rhino/rhino5/win7\_not\_supported](http://wiki.mcneel.com/rhino/rhino5/win7_not_supported)

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<div class="post-metadata">

**Author:** ![John\_Brock](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/john_brock/32/476283_2.png) [@John\_Brock](https://discourse.mcneel.com/u/John_Brock)\
**Post date:** [May 11, 2014, 1:41pm UTC](https://discourse.mcneel.com/t/unsupported-windows-version-detected/3551/10 "2014-05-11T13:41:49Z")

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The problem started when you attempted to run the installer, stopped it for some reason, then the Windows Compatibility Assistant asked if it installed properly or not. You answered No so Windows tagged the executable as requiring Windows XP SP2.

The next time you ran the Rhino installer, Windows put you in WinXP SP2 mode. This. Makes the Rhino installer itself report you’re running in an unsupported OS.

Windows led you into a dark alley.

That support page describes how to use Windows to remove the compatibility tagging from the Rhino installer. Then it will run.

NEVER tell Windows something went wrong EVER. It will always screw up something else, and you’ll blame us.  
We can’t fix Micrisoft’s heavy handed “helping”.