I get this ominous message occasionally, can’t think of any reason why a paid customer needs to refresh a license other than as a way to lock the customer out for a transition to subscription pricing.
I don’t know- I just can’t risk being locked out of critical files, so I’m not confident using Rhino for important work.
There are a couple possibilities. Most likely you are being blocked via a firewall or some sort of anti-virus software from said refresh.
Rhino needs to be able to reach out to these ports.
- https://api.mcneel.com (port 443)
- https://cloudzoo.rhino3d.com (port 443)
It’s not often we are criticized for our licensing, there is also no plan to do subscription.
You can change your licensing method at any time. I would recommend going standalone if you are having connectivity issues.
No firewall or anti-virus other than what Mac Tahoe installs- the inability to refresh a license is sporadic, so probably not something from my computer- it usually works. Why am I required to login to use a program I own?
You aren’t required; you can make it stand alone.
The licensing options are to allow for the various configuration; solo user one computer or multiple computers, team usage, offline usage, …
Making progress, this isn’t in your cloud zoo anymore. You can now add it as stand-alone.
If you aren’t getting that dialog, let’s delete the files contained in this folder. ~/Library/Application Support/McNeel/8.0/License Manager/
then start Rhino, enter your email address. Check the agree to terms, go into Options and Enter License Key.
Looks like you’re back up on your cloud zoo. We can walk you through this, give us a call after 8 a.m. Pacific.
People have been using Rhino for important work since last millennium, and if the cloud Zoo was good enough for the everything-hating IT guy at the one place I worked 9-5, it’s good enough for you. Also all CAD software anyone uses for real work has stuff like this.This is a problem with your infrastructure.
i’d say it is a problem how Mac Rhino works probably. i gave up on standalon or whatnort a long time ago, i always had issues not being able to use it. after i switched to cloud zoo loging in it just worked which is where i gave up asking stupid questions nobody wants to answer properly or is able to anyway.
and i am not a baby in those regards, handling computers since mid 80s should be enough to activate a license i hope.
but i must say that all happened after using v5 where things still worked properly somehow, not complete but it worked. Rhino took a plunge into the worse after that. i saw many people being let go, i wonder if that decision was a good one.
No need to be personally offended- just relating why I’m reluctant to use Rhino. I came to Rhino from the world of mid-level cad, Inventor/Solidworks, and bought Rhino for home use since I used a Mac computer at home. I believe the number of seats/licenses in those cad programs is controlled in the local network, not through the developers network, and the process worked without problems. Rhino usually loads, but sometimes I get a threatening message to login or else, and when the license fetching process fails for some reason there’s the possibility of being locked out of my files- I don’t think my concern is unreasonable.
I will call, but, I deleted the license manager folder, deactivated my licenses, and reloaded my email and license key- twice- if there’s an option to install as standalone it’s getting by me- goes right to cloud zoo. I expect there are people in time zones around the world where ‘call after 8 Pacific’ would be quite a wait- not a problem for me, but this process should work better.
There is European support which then transitions into email/chat tech support for the east coast mornings, as well as asian business time support later into the evenings.
In your case a phone call and potential screenshare seems the most appropriate and will eliminate back and forth.
Well, almost 2 hours with tech support and I’m finally in. The Version9 WIP would find my license but Version 8 just refused, deleted the same files many times and finally got V8 to use my license, tech support was excellent, V8 working- I’m not going to risk trying V9 again, and still a little worried about the licensing procedure- hopefully it won’t come back…
Jim,
Had a client presentation meeting where there was no net connection. We were going to dig into the details of the concept on my laptop. Rhino wouldn’t let me in because the license needed refreshing. Was V7. I’d never experienced this before and was unaware that this was a thing. Came out of left field. The meeting did not go well.
Sorry to hear that happen to you Jim.
There are a number of ways configure your Rhino License, all which have an offline access option.