Hello ShapeDiver Team,
I noticed some bugs when running tests for my website on differents devices (IOS). The following problems appear:
object is fully black and AR failed to load when using an Ipad 1 (photo1)
AR failed to load when using an Ipad 4, with an error message (photo2)
object is fully black and AR failed to load with another error message (don’t remember the type of Ipad) (photo3)
I was wondering if these bugs come from the ShapeDiver API, the plug-in we develop for woocommerce or only the devices.
It could be helpful if you have some ideas to correct this, at least the problem with texture. The page with these bugs is online.
Thank you!
It seems this problem happens due to old browsers which do not support the Error.captureStackTrace method. We will look into this next week.
However, it seems that the devices you used for testing do not support AR, and therefore the error happens when calling viewInAR.
When opening your page on my laptop, I can see an AR button, which doesn’t make sense because the button should only be shown in case the device supports AR. You can use the viewableInAR function to check whether the current device supports AR.
