Team license issue

Hi I have a team set up with floating licenses, I have added multiple people to it without a problem, today i added a new member they accepted, we through the motions. Started rhino logged in, rhino acknowledged he was assigned to a team then told him there was no license and exited.

I have removed him and readded him, uninstalled rhino and reinstalled. nothing seems to be working. Does anyone have any ideas?

Hi Ben -
Solving licensing issues involves exchanging user sensitive information.
Please use tech@mcneel.com, chat, or phone to get help with this issue.
-wim

Hi Wim,

We have resolved this issue now, thanks