Student License not working

I should have a license for rhino 8 with my university, rhino 8 says “license found” but follows up with this error. Yet I can still use rhino 7. How can I fix this?

Please send an email to tech@mcneel.com

please include your systeminfo from from rhino 7 (open rhino, then type systeminfo in the command line)

you may be able to get rolling from this thread-