Stuck and turns to grey (No response) after any function click

Rhino Rhino for Windows
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1

I installed Rhino 8 on my desktop and laptop. (both have Rhino 7 and worked fine)
However, when i tried to start to build any model, no matter open an old file/generating a line/circle/…
The program stuck, turns to grey and “error reporting: Rhino encournting a problem and needs to close” shows up.
Restarting does not sovle this issue. Anyone can help to figure it out?
Thanks!

2

Hello- please run the SystemInfo command in Rhino and post the results here.

-Pascal

3

Rhino 8 SR3 2024-1-9 (Rhino 8, 8.3.24009.15001, Git hash:master @ 3541fa287a013b0f17849f0740f1e43a44031bfc)
License type: Commercial, build 2024-01-09
License details: Cloud Zoo

Windows 10 (10.0.19045 SR0.0) or greater (Physical RAM: 7.9Gb)
.NET 7.0.0

Computer platform: DESKTOP

Standard graphics configuration.
Primary display and OpenGL: Intel(R) HD Graphics 5500 (Intel) Memory: 1GB, Driver date: 8-16-2018 (M-D-Y). OpenGL Ver: 4.4.0 - Build 20.19.15.5058
> Integrated graphics device with 3 adapter port(s)
- Windows Main Display attached to adapter port #0

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.4 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: Intel
Render version: 4.4
Shading Language: 4.40 - Build 20.19.15.5058
Driver Date: 8-16-2018
Driver Version: 20.19.15.5058
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 1 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 8\Plug-ins\Commands.rhp “Commands” 8.3.24009.15001
C:\Program Files\Rhino 8\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 8\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 8.3.24009.15001
C:\Program Files\Rhino 8\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 8.3.24009.15001
C:\Program Files\Rhino 8\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 8\Plug-ins\MeshCommands.rhp “MeshCommands” 8.3.24009.15001
C:\Program Files\Rhino 8\Plug-ins\RhinoCycles.rhp “RhinoCycles” 8.3.24009.15001
C:\Program Files\Rhino 8\Plug-ins\RhinoCode\RhinoCodePlugin.rhp “RhinoCodePlugin” 8.3.24009.15001
C:\Program Files\Rhino 8\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 8.3.24009.15001
C:\Program Files\Rhino 8\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 8\Plug-ins\Displacement.rhp “Displacement”
C:\Program Files\Rhino 8\Plug-ins\SectionTools.rhp “SectionTools”

4

Hello- see if you can get a more recent driver for the Intel - but, this GPU is underpowered - the current system requirements are

Hardware

  • 64-bit Intel or AMD processor (Not ARM)
  • At least 8 GB (RAM) memory is recommended
  • 5 GB disk space
  • OpenGL 4.1 capable video card is recommended
  • At least 4 GB Video card memory is recommended <<<<<<< This

-Pascal

5

understand. But i saw similar requirements on Rhino 7 and 7 has worked fine for the past year.

6

BTW, in safe mode I can start to build the model with any function.