Hi I’m having problems to upload models in ShapeDiver.
I found that this happend when I use karamba3D components
I attached here a minimal definition (a simple support beam) that also fails to upload in ShapeDiver
Karamba_FAIL.gh (11.8 KB)
Wait for your help @mathieu1
Did you manage to upload this file? I just tried it on the Rhino 7 system and it worked without issues.
Hi Mathieu thanks for your answer.
I coment this problem with Ezequiel (from ShapeDiver) and he actualize our ShapeDiver account and now the upload problem is solve.
Hi everyone!
I’m having the exact same problem uploading model that uses some karamba3D components.
What does exactly mean to update the ShapeDiver account and how can I do that?
Thanks in advance!
BR,
-d
If you have a free ShapeDiver account, only the trial version of Karamba works. This version is limited to 20 beams & 50 shells, if your model produces more than that the computation will fail. We will work on a more explicit error in this case.
If you need to use a commercial version of Karamba, please contact us to discuss your options.
Understood! Thank yo very much Mathieu!
Have a nice day!
BR!
Hello again!
I checked the licences but the problem persists.
I’m using Karamba 2.2.0.14 (see figure 
), since the lastest version (2.2.0.17) is not yet supported on shapediver.
I have a PRO ShapeDiver account (see figure ). Maybe the problem is that this account uses rhino 6 servers and my model was made in rhino7.
My shapediver user name is: Arque Spatial Systems
The model is very simple. I can send it, but need to be private.
What can be happening? 
Thanks in advance!
-d
As you mentioned in your post, it is likely that the problem happens because you are using Rhino 7 locally and uploading to a system that runs Rhino 6. Did you try to open your definition in Rhino 6 to check what happens?
Additionally, even if you manage to upload the file, you will likely still run into trouble with Karamba because a PRO account does not come with the professional version of Karamba (see my answer above).
Hello, I’m having similar problems to the ones discussed above.
First of all I will give the informations about my plans and licenses to make sure they are fine. I have a DESIGNER PLUS Subscription in ShapeDiver and an Workshop/Educational license in Karamba 3D (v2.2.0.14).
The problem starts when I upload the file into ShapeDiver. I plotted a result from Karamba in the canvas as a test to make sure it wasn’t a display problem. The plot gives me nulls which indicates that Karamba isn’t really working.
So my concern would be if it has something to do with licenses, versions or if I’m messing up the file at some point.
Thank you in advance, Rafael.
PS: The canvas in ShapeDiver gives me the same result as if I would disable the initial mesh in my original file.
On the ShapeDiver shared systems, only the Free version of Karamba is available. In order to use Karamba on ShapeDiver, you have to purchase a Karamba cloud license to get access to a system where the commercial version of Karamba is installed. Please contact our team directly if you are interested in purchasing such a license.
