Rhinonest startup error

hi, I am going to use the rhinonest demo via the gate app at https://www.tdmsolutions.com/

However, the rhinonest panel is not visible at run time, and rhinonest is not executed with “command did not register”

The panel appears on the grasshopper, but some of the comp seem to have disappeared.

I checked the gate app firewall.
What do you think is the problem?

You should probably contact support at TDM about this question.