Hi, I’ve been using this version of rhino for a bit and everything has been fine until the past week whenever I try to anything at all Rhino doesn’t respond. I’ve updated my drivers and reinstalled rhino and got it to save existing files but not new ones and will not export any object. I’ve also made space on my laptop and there is not an antivirus blocking rhino.
Hi Ashley -
Please start by running the Rhino SystemInfo command and copy-paste the output here.
-wim
Rhino 8 SR16 2025-2-11 (Rhino 8, 8.16.25042.13001, Git hash:master @ d0f731de6fe2c5fdcad78ad80faf154307815f18)
License type: Educational, build 2025-02-11
License details: Stand-Alone
Windows 11 (10.0.26100 SR0.0) or greater (Physical RAM: 16GB)
.NET 7.0.0
Computer platform: LAPTOP - Plugged in [100% battery remaining]
Hybrid graphics configuration.
Primary display: Intel(R) Iris(R) Xe Graphics (Intel) Memory: 2GB, Driver date: 2-4-2025 (M-D-Y).
> Integrated graphics device with 4 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
Primary OpenGL: NVIDIA GeForce RTX 3070 Ti Laptop GPU (NVidia) Memory: 8GB, Driver date: 1-26-2025 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 572.16
> Integrated accelerated graphics device with 4 adapter port(s)
- Video pass-through to primary display device
OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
GPU Tessellation is: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High
Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 1-26-2025
Driver Version: 32.0.15.7216
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 8 GB
Rhino plugins that do not ship with Rhino
C:\Program Files\Enscape\Enscape.Rhino.Plugin-net48\Enscape.Rhino8.Plugin.dll “Enscape.Rhino8.Plugin” 4.3.0.1189
Rhino plugins that ship with Rhino
C:\Program Files\Rhino 8\Plug-ins\Commands.rhp “Commands” 8.16.25042.13001
C:\Program Files\Rhino 8\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 8\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 8.16.25042.13001
C:\Program Files\Rhino 8\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 8.16.25042.13001
C:\Users\ashle\AppData\Roaming\McNeel\Rhinoceros\packages\8.0\PanelingTools\2024.8.20.677\PanelingTools.rhp “PanelingTools”
C:\Program Files\Rhino 8\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 8\Plug-ins\MeshCommands.rhp “MeshCommands” 8.16.25042.13001
C:\Program Files\Rhino 8\Plug-ins\RhinoCycles.rhp “RhinoCycles” 8.16.25042.13001
C:\Program Files\Rhino 8\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 8.16.25042.13001
C:\Program Files\Rhino 8\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 8\Plug-ins\Displacement.rhp “Displacement”
C:\Program Files\Rhino 8\Plug-ins\SectionTools.rhp “SectionTools”
I’ve been having issues with Rhino for a week and I feel like I’ve tried everything. Rhino crashes whenever I try to save any new or existing file or print or export an object.
I’ve updated my Nvidia and Intel graphics drivers, Uninstalled the application twice, removed all of the plug-ins I’ve installed, preformed a factory reset twice and repaired the application twice. My computer has an adequate amount of storage for a new file and I’m pretty there aren’t any antivirus blocking Rhino from creating a new file.
Any advice would very appreciated,
Rhino 8 SR16 2025-2-11 (Rhino 8, 8.16.25042.13001, Git hash:master @ d0f731de6fe2c5fdcad78ad80faf154307815f18)
License type: Educational, build 2025-02-11
License details: Stand-Alone
Windows 11 (10.0.26100 SR0.0) or greater (Physical RAM: 40GB)
.NET 7.0.0
Computer platform: LAPTOP - Plugged in [100% battery remaining]
Hybrid graphics configuration.
Primary display: Intel(R) Iris(R) Xe Graphics (Intel) Memory: 2GB, Driver date: 2-4-2025 (M-D-Y).
> Integrated graphics device with 4 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
Primary OpenGL: NVIDIA GeForce RTX 3070 Ti Laptop GPU (NVidia) Memory: 8GB, Driver date: 1-26-2025 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 572.16
> Integrated accelerated graphics device with 4 adapter port(s)
- Video pass-through to primary display device
OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
GPU Tessellation is: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High
Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 1-26-2025
Driver Version: 32.0.15.7216
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 8 GB
Rhino plugins that do not ship with Rhino
C:\Program Files\Enscape\Enscape.Rhino.Plugin-net48\Enscape.Rhino8.Plugin.dll “Enscape.Rhino8.Plugin” 4.3.0.1189
Rhino plugins that ship with Rhino
C:\Program Files\Rhino 8\Plug-ins\Commands.rhp “Commands” 8.16.25042.13001
C:\Program Files\Rhino 8\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 8\Plug-ins\AnimationTools.rhp “AnimationTools”
C:\Program Files\Rhino 8\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 8.16.25042.13001
C:\Program Files\Rhino 8\Plug-ins\RhinoRender.rhp “Legacy Rhino Render”
C:\Program Files\Rhino 8\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 8.16.25042.13001
C:\Users\ashle\AppData\Roaming\McNeel\Rhinoceros\packages\8.0\PanelingTools\2024.8.20.677\PanelingTools.rhp “PanelingTools”
C:\Program Files\Rhino 8\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 8\Plug-ins\MeshCommands.rhp “MeshCommands” 8.16.25042.13001
C:\Program Files\Rhino 8\Plug-ins\RhinoCycles.rhp “RhinoCycles” 8.16.25042.13001
C:\Program Files\Rhino 8\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 8.16.25042.13001
C:\Program Files\Rhino 8\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 8\Plug-ins\Displacement.rhp “Displacement”
C:\Program Files\Rhino 8\Plug-ins\SectionTools.rhp “SectionTools”
When Rhino is in that non-responding state please follow the steps in Manually Creating a Memory Dump (DMP File) from an Unresponsive Rhino for Windows [McNeel Wiki] to create a dump file. Upload it to the uploader tool as instructed at the end of the instructions. Be sure to copy and paste a link to this Discourse topic into the comment field so that tech support knows what the uploaded file relates to.
thanks!
you are currently running in NetCore 7, uninstall Enscape while troubleshooting
Can you repeat when running Rhino in Safe Mode?
Tried saving again in safe mode and uninstalled enscape from my computer, still not responding when I try to save any file.
is the save location networked or cloud based (onedrive or similar)?