Rhino6 crashes when zoom in

Hi,

I’ve just installed Rhino6 on Windows 10 (with Intel HD Graphics 5500), after trying Rhino5 for few weeks.
Rhino6 crashes when I do some zoom in. The computer is completely frozen and need to reboot. It concerns light works, not a huge modelisation.
There were no problems like that with Rhino5.
It’s just impossible to work because of this bug. Help will be appreciate.

Many thanks.

Does unchecking the setting for GPU tessellation in Rhino Options > View > OpenGL help?
Also, please copy the output of the SystemInfo command in a reply here.

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While you’re at it, see if there is an updated driver for your Intel HD 5500

Many thanks for your help.
Rhino had no more crashes since I’ve shuten down the GPU tesselation.

Rhino 6 SR0 2018-1-16 (Rhino 6, 6.0.18016.23451, Git hash:master @ c0b115e88c59340755c25f7822e172c79c9b530b)

Windows 10.0 SR0.0 or greater (Physical RAM: 3.7Gb)

Intel® HD Graphics 5500 (OpenGL ver:4.4.0 - Build 20.19.15.4531)

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: Intel
Render version: 4.4
Shading Language: 4.40 - Build 20.19.15.4531
Driver Date: 9-29-2016
Driver Version: 20.19.15.4531
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 1 GB

Were you able to find an update for your Intel GPU driver?

I am having the exact same issue with the same graphics card. I had the same driver version. Updated it, but the issue still persists. Was a fix found for this?

Are you sending in the crash reports?
Which version of Rhino are you on now?

Rhino 6 SR8 2018-8-28 (Rhino 6, 6.8.18240.20051, Git hash:master @ d037927543424e8b3ce54e46b435866178a6349c)
Licence type: Educational, build 2018-08-28
License details: Stand-Alone

Windows 10.0 SR0.0 or greater (Physical RAM: 7.9Gb)
Machine name: DESKTOP-TU1RSCH

Intel® HD Graphics 5500 (OpenGL ver:4.4.0 - Build 20.19.15.4835)

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: Intel
Render version: 4.4
Shading Language: 4.40 - Build 20.19.15.4835
Driver Date: 10-16-2017
Driver Version: 20.19.15.4835
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 1 GB

C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.8.18240.20051
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.8.18240.20051
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Users\Jeremy\AppData\Roaming\McNeel\Rhinoceros\6.0\Plug-ins\PanelingTools (6caed836-bc06-4ebc-b1fd-e10886a0dc94)\2018.9.13.710\PanelingTools.rhp “PanelingTools”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.8.18240.20051
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.8.18240.20051
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”
C:\Program Files\Rhino 6\Plug-ins\NamedPositions.rhp “Named Position”

How would I go about sending in a crash report?:

You mentioned that you have the exact same problem - Rhino crashing when you zoom in.
When Rhino crashes, a dialog box should come up where you can fill in comments and eMail address and that allows you to send information to the developers. Does this dialog box not appear?

I may be miss using the term crashing, maybe freezing is more appropriate.

Description of “crashing”: blue circle starts spinning, esc and ctrl/alt/del do nothing. Will spin without moving in response to mouse, and sometimes spinning circle will disappear all together. Requires forced reboot everytime.

Cause of “crashing”: I can reproduce the “crash” at the moment with a certain file by simply zooming in towards a surface with the scroll wheel. This is seemingly unrelated to CPU/memory/GPU use as it happens with very little percentage use seen in task bar window. This has been happening in multiple files for me. It has crashed with only two curves in the file. While trying to troubleshoot causes my computer had no problem moving around a complex geometry with 4900 3d panels of another complex geometry on the surface in render mode. Also the file that I can crash repeatedly in rhino 6 has no problems when opened in rhino 5. I noted that sometimes curves/edges of surfaces seem to disappear and display as if mirrored about the endpoint of the curve, but are at that point unselectable. If zoomed out, they reappear in the correct orientation and become selectable again.

Things I have tried so far:

pushing limits of CPU/memory/GPU to cause the issue - seemingly unrelated
reinstalling rhino 6 - no change to issue
setting the affinity for rhino to only utilize 3/4 processors to leave on to prevent "crashing" - did not prevent "crashing"

no dialog box appears

Ok, so, some more complex files work fine for you, whereas a few other files cause Rhino to lock up. Is that a correct statement?
Could you post one of the files that cause the problem?

seems like unchecking GPU tessellation fixes the issue for me as well. is this graphics card unsupported for this?

laptop form.3dm (9.8 MB)

with gpu tessalation turned on, zooming in towards the cyan surface “freezes” my computer everytime and requires reboot

It does not freeze in Render, but does in wireframe and ghosted.

here is an image of the “mirrored” ghost edge that appears when zoomed in:

There is a newer driver for those intel chips dated 2018.
There are lots of reports of problems with the older 2017 drivers.
Yes, this is a minimal display adapter and generally not a good choice for applications like Rhino.

With a driver update you might be able to turn GPU tessellation back on and get a little more speed out of that chip.