Rhino open 3D rhino file only as 2D

Hello everyone,

I have recently sent a 3D model for a Jewel to someone to realize it. Problem is that she got the file .3dm but her Rhino opens it only as a 2D file. She cannot edit it or modify or even fly around in the 3D view.

I have a Rhino 6 version, she I think is using a Rhino 7. I didn’t export anything, I just sent her my file, that I can open properly.

Any Idea what could be a solution?

Thank you in advance

ask her to use the command 4view twice in a row

Hi Alessia - if this is not resolved, please send the file to tech@mcneel.com , to my attention, with a link back to this topic in your comments.