# Rhino not responding

**URL:** <https://discourse.mcneel.com/t/rhino-not-responding/94333>\
**Category:** Rhino for Windows\
**Tags:** rhino\
**Created:** [January 6, 2020, 8:09am UTC](https://discourse.mcneel.com/t/rhino-not-responding/94333 "2020-01-06T08:09:58Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![rob.sprij](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/rob.sprij/32/195163_2.png) [@rob.sprij](https://discourse.mcneel.com/u/rob.sprij)\
**Post date:** [January 6, 2020, 8:09am UTC](https://discourse.mcneel.com/t/rhino-not-responding/94333/1 "2020-01-06T08:09:58Z")

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He,

I Installed Rhinoceros 6 Evaluation to try and see if it works on my laptop. Only Rhino doesn’t work, the viewports stay black, and when I try a command, it has periods of not responding. So, I started Rhino in a safe mode to get the system information(see below). Hopefully, someone can help.

Rhino 6 SR21 2019-12-17 (Rhino 6, 6.21.19351.09141, Git hash:master @ 4d373f64ffb55e3a8d607d9618590728d86fb1e9)  
License type: Evaluation, build 2019-12-17  
License details: Stand-Alone  
Expires on: 2020-04-04

Windows 10.0 SR0.0 or greater (Physical RAM: 7.9Gb)  
Machine name: DESKTOP-6TT13UN

Non-hybrid graphics.  
Primary display and OpenGL: Intel® HD Graphics 4000 (Intel) Memory: 2GB, Driver date: 12-21-2015 (M-D-Y). OpenGL Ver: 4.0.0 - Build 10.18.10.4358

Secondary graphics devices.  
AMD Radeon HD 7600M Series (AMD) Memory: 1GB, Driver date: 11-4-2015 (M-D-Y).

OpenGL Settings  
Safe mode: On  
Use accelerated hardware modes: On  
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x  
Mip Map Filtering: Linear  
Anisotropic Filtering Mode: Height

Vendor Name: Unknown  
Render version: (null)  
Shading Language: (null)  
Driver Date: 11-4-2015  
Driver Version: 15.201.1151.1008  
Maximum Texture size: n/a  
Z-Buffer depth: n/a  
Maximum Viewport size: n/a  
Total Video Memory: 1 GB

Rhino plugins  
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.21.19351.9141  
C:\Program Files\Rhino 6\Plug-ins\WebBrowser.rhp “WebBrowser”   
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”   
C:\Program Files\Rhino 6\Plug-ins\RhinoScript.rhp “RhinoScript”   
C:\Program Files\Rhino 6\Plug-ins\IdleProcessor.rhp “IdleProcessor”   
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”   
C:\Program Files\Rhino 6\Plug-ins\Alerter.rhp “Alerter”   
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.21.19351.9141

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**Author:** ![wim](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/wim/32/747482_2.png) [@wim](https://discourse.mcneel.com/u/wim)\
**Post date:** [January 6, 2020, 8:45am UTC](https://discourse.mcneel.com/t/rhino-not-responding/94333/2 "2020-01-06T08:45:37Z")

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Hoi Rob,

> [@rob.sprij](#):
>
> Vendor Name: Unknown  
> Render version: (null)  
> Shading Language: (null)  
> Driver Date: 11-4-2015

This part indicates that Windows is not finding your GPU, i.e. that it is not installed correctly.  
In Rhino, when you open the `Notifications` panel, there should be warnings about your 2 GPUs with links that you can follow. Please find updated drivers for both cards and install those. Let us know how that goes.  
-wim

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**Author:** ![rob.sprij](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/rob.sprij/32/195163_2.png) [@rob.sprij](https://discourse.mcneel.com/u/rob.sprij)\
**Post date:** [January 6, 2020, 9:01am UTC](https://discourse.mcneel.com/t/rhino-not-responding/94333/3 "2020-01-06T09:01:39Z")

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I manually updated my Intel® HD Graphics 4000 and rhino seems to work, I have problems updating my AMD Radeon HD 7600M series.  
Could not update the AMD graphics card result in problems further down the line?

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**Author:** ![wim](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/wim/32/747482_2.png) [@wim](https://discourse.mcneel.com/u/wim)\
**Post date:** [January 6, 2020, 9:23am UTC](https://discourse.mcneel.com/t/rhino-not-responding/94333/4 "2020-01-06T09:23:02Z")

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> [@rob.sprij](#):
>
> I have problems updating my AMD Radeon HD 7600M series.

It looks like there isn’t any 7600M in their list, no.

 ![image](https://global.discourse-cdn.com/mcneel/uploads/default/original/3X/a/b/abefac32dc84edef5c7aa79c5332570d60e40db8.png)

At any rate, Rhino uses the card that is set to “Primary display and OpenGL”, which, in the SystemInfo that you sent earlier is the Intel card. Also, that card has 2GB of VRAM, which is the double of the Radeon. So you should be good there.

Note, however, that the recommended minimum VRAM is 4GB and if you use a high-resolution screen or multiple screens, that should be even more. I wouldn’t necessarily expect fantastic performance with the hardware that you are running.  
-wim

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**Author:** ![rob.sprij](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/rob.sprij/32/195163_2.png) [@rob.sprij](https://discourse.mcneel.com/u/rob.sprij)\
**Post date:** [January 6, 2020, 9:25am UTC](https://discourse.mcneel.com/t/rhino-not-responding/94333/5 "2020-01-06T09:25:16Z")

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Thank you for the reply and the anwser. I will try to see if i can update my hardware.