Or, as is my case, that there’s some restrictions to the internet access…
The number of users in this situation should not be under-estimated: I think there’s a lot of users in corporate environments and these typically can’t install beta software - so they are under-represented here…
I should add that I’m sure there is a simpler way than going through the “offline validation” route. I have a lot of software installed that check their licenses on the net and they have no problem going through our proxy scripts…
It’s because he’s been validating a lot as we try to get the validation system working. We don’t allow unlimited validations per user, so he just reached a limit.
Actually, this is not the case I thought you were in. There’s a different “Connecting to server” phase that happens before you are asked to enter your name, organization, address, and phone number. It appears that where you guys are failing is during online validation. I’ll have to see if I can figure out how to reproduce this. I’ll see if I can configure my gateway firewall to block access and get to the same state. Logged as RH-37698.
There might be. I’m happy to work with you to try to understand how to get through your proxy server. Right now, I appreciate your help getting this workflow to function before we add a new one to debug. Logged as RH-37699.
Maybe my Alzheimer’s is killing my short-term memory, but I thought the info above was requested by the online validation code generator, not the new offline Rhino installation. Just to be sure we’re on the same wavelength, let me reiterate that the no-escape Rhino-quit shown in Marc’s screenshot happened on the offline machine FROM RHINO after it got done loading for the first run after installation.
Or maybe I just flat-out totally misunderstood what you are saying.
The entire licensing and validation process goes like this:
Select the license type (login, standalone, zoo). In this case, you both clicked Enter a license key, which is standalone.
Enter your email and license key. Click Next
Check internet connectivity and connectivity to the validation server
If the connectivity test fails, then we go to offline validation. This, I believe is where AIW heads. But given Marc’s screen shot, this step is succeeding and continuing with ONLINE validation.
Enter registration info. Next.
Enter your profession and interests, click Next
Enter other programs you use. Click Next.
The Requesting validation code from server screen appears.
It’s at this point that validation is failing for Marc, and the weird double-dialog problem shows up. I tried to simulate this by disconnecting my network connection after entering information on the first registration page. But that doesn’t seem to give the user experience that you and Marc are seeing.
What I see is:
Unable to connect to the validation server. Two buttons: “Get Validation Code Manually” and “Try Again”
Be glad to, but I did manage to eventually work my way to a successfully validated installation of this weeks WIP, so I guess I’d need to know what to expect if I try again.
Can I just try to reinstall this week’s again and expect it to request validation again?
Should I wait until next week’s and also expect it to request validation again instead of relying on the the validation from this week?
Marc’s picture represents at the upper left the validation window that came up after I entered the email and license in the first one. It shows an attempt to contact the validation server on my system which is not open to the internet. It stayed open as shown for a long time, perhaps 2-5 minutes, before the other window shown appeared. This was on the first run after installation.
After I said OK to the second window Rhino shut down and so did the upper window. It was not until the second time I started Rhino that I saw a similar window offering the opportunity to manually validate. When I took the manual option I was able to validate successfully.
Maybe only one little glitch;
-On the “Rhinoceros 6 Needs a license” screen, I chose “Enter your license key” (I was tempted to click on “Login”; what would have happened?)
-I entered the information
-I got the screen “Enter your Validation Code”. It probably remembered past attempts? I clicked on “Or, restart this validation wizard”
-The rest went on without surprises, getting the code manually via the webpage
We actually added proxy support to the Login process, too. So if you had logged in using a Rhino account with an email address that was used to validate a Rhino 5 license, Rhino would have “just worked”.
Ah yes, that’s because you did offline validation last time, and it remembered.
Wait. That’s not what was supposed to happen! You should have been able to get the validation code automatically from within Rhino, with no need to validate on our web site. Hmmm…
I’m having trouble getting my latest install of r3d 6 wip licensed. Whether I try to license from the prompt on startup, or on the website, it’s telling me my I have an ‘invalid device ID’. The key I am using has worked fine with previous builds.
It sounds to be more of an account issue, but thought I’d raise it on this thread in case it isn’t.
An “Invalid device ID” error means you installed your V6 license key exclusively on a different computer.
To install your license on a different computer, you’ll need to return the validation on the first computer.
This is why we are strongly recommending using the new CloudZoo through your Rhino account so you can float your single license between all of your computers.
Based on the history of your license in our database, it looks like what you need to do is to click “Login” in Rhino rather than trying to enter your license key into Rhino directly. Your license is already in your Rhino account.