I have a big file (close to 1000 mb). When I open it, it very commonly freezes after opening such that I cannot click on anything, and the only way to close the file is quitting it from task manager. It doesn’t happen every single time, but much more often than not. The only thing I have noticed on the times that it doesn’t freeze is that a dialogue showing missing image files of material textures pops up to which I can click past and the model works as normal. It works when I import the model into a blank file set to wireframe, however this means I have to re set-up camera views every time I open which is very time consuming. I have also tried to disable the Enscape plug in but it hasn’t changed anything. I have also made sure to save and close my file set to wireframe or shaded view but sometimes the problem still occurs. Is there any way to fix this?? Any insight would be much appreciated.
Hi @wlbean
First thing to do is to run the SystemInfo command in Rhino and post (copy/paste) the entire resulting text here. That’ll give people an idea as to what system specifc problems/limitations/challenges there might be 
HTH, Jakob
Hi @Normand Thanks for letting me know! See the system info below:
Rhino 7 SR28 2023-2-27 (Rhino 7, 7.28.23058.03001, Git hash:master @ 4ffc5d7156fbccf2a5d9fcc80e522b3851bc7f6c)
License type: Commercial, build 2023-02-27
License details: LAN Zoo Network Node
Windows 10 (10.0.19045 SR0.0) or greater (Physical RAM: 31Gb)
Computer platform: LAPTOP - Plugged in [100% battery remaining]
Hybrid graphics configuration.
Primary display: Intel(R) UHD Graphics (Intel) Memory: 1GB, Driver date: 9-2-2022 (M-D-Y).
> Integrated graphics device with 4 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
Primary OpenGL: NVIDIA GeForce RTX 3080 Laptop GPU (NVidia) Memory: 16GB, Driver date: 9-23-2022 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 517.51
> Integrated accelerated graphics device with 4 adapter port(s)
- Secondary monitor is laptop’s integrated screen or built-in port
Secondary graphics devices.
Citrix Indirect Display Adapter (Citrix Systems Inc.) Memory: 0MB, Driver date: 1-23-2019 (M-D-Y).
> External USB display device with 8 adapter port(s)
- There are no monitors attached to this device. Laptop lid is probably closed
OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High
Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 9-23-2022
Driver Version: 31.0.15.1751
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 16 GB
Rhino plugins that do not ship with Rhino
C:\Program Files\Enscape\Bin64\Enscape.Rhino7.Plugin.dll “Enscape.Rhino7.Plugin” 0.0.22334.1442
Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\SolidTools.rhp “SolidTools”
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.28.23058.3001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RPC.rhp “RPC”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.28.23058.3001
C:\Program Files\Rhino 7\Plug-ins\RhinoRender.rhp “Legacy Rhino Render”
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.28.23058.3001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\import_ACAD.rhp “AutoCAD file import: import_ACAD”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.28.23058.3001
C:\Program Files\Rhino 7\Plug-ins\export_PDF.rhp “PDF Export” 7.28.23058.3001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.28.23058.3001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\BlockEdit.rhp “BlockEdit” 7.28.23058.3001
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”
Hello - I would first disable Enscape in Options > Plug-ins page, then close and restart Rhino. Does that sort it out? If not, I would uninstall Citrix and try it all again.’
-Pascal
Hi, I’ve tried disabling Enscape and it doesn’t seem to fix anything. I don’t believe I can uninstall Citrix on my laptop as it is a work laptop and IT requires it be installed there. Are there any other leads on this? Thanks a bunch!
Hi -
How long do you typically wait until you force-quit the application?
Also, is that file located on a server, and, if so, does it open without problems when that file is moved / copied to the laptop’s local drive?
-wim