Rhino for Mac and Razer Synapse 2.0


#1

I use the Razer Nostromo Key pad and a Blackwidow ultimate keyboard for other things than Gaming, I’ve been working for more than 2 years with my keypad and Rhino with no problems, but due to the recent updates for the Synapse and Rhino system became unstable. For some reason system freezes, and then it restarts, showing a screen that there was a system failure. It happens when switching between apps, and switching back to Rhino, I work with Indesign, illustrator, iTunes and Rhino at the same time.

I attached a compressed file with my log files to see if anyone can see the problem, Razer support is doing it’s part, but seeing the log files they concluded it could be a Rhino problem. Leonardo.Bonilla.zip(126.3 KB)

Problem happened in 10.8 also.

My computer epecs are:

Software versions
Rhinoceros version: 5.0 Wenatchee 2013-10-23 (485)
OS X version: Version 10.9 (Build 13A603)

Plug-ins
/Library/Frameworks/3DconnexionClient.framework/Versions/A/3DconnexionClient

Hardware information

Computer hardware
Hardware model: MacPro4,1
Processor: Intel Xeon CPU X5550 @ 2.67GHz
Memory: 32 GB
Architecture: Intel 64 bit

Video hardware
Graphics: NVIDIA GeForce GT 120 OpenGL Engine
Memory: (null)
Screen size: 2560 x 1600
Displays: Cinema HD

USB devices
None

Bluetooth devices
None

OpenGL information

OpenGL software
OpenGL version: 2.1 NVIDIA-8.18.27 310.40.05f01
Render version: 2.1
Shading language: 1.20
Maximum texture size: 8192 x 8192
Z-buffer depth: 24 bits
Maximum viewport size: 8192 x 8192

Implementation settings
Use texture compression: Yes

Appearance settings
Antialiasing: 4x
Mip map filtering: None
Anisotropic filtering: None


(Marlin Prowell) #2

We will need to get a copy of your model to be able to duplicate your problem. See this wiki page for sending a file


#3

no need to, this happens with a empty file. Problem persisted even after doing a clean Mavericks install. After that I installed Rhino and worked well, then synapse and worked well with out opening Rhino. The I opened Rhino and illustrator CC and system crashed.


(Marlin Prowell) #4

Sorry, but you need to be precise here. You are describing several independent problems above, so using “this” doesn’t tell me what you are describing.

When you say “system crashed”, this window is what that phrase means to me. I’ve said it before, and I’ll say it again: it is impossible for Rhino to cause a system crash to happen. I strongly suggest that you uninstall the Razer drivers and leave them uninstalled. Then system crashes will stop. Device drivers can cause system crashes; it is impossible for applications like Rhino or Illustrator to cause system crashes.

The log file that you included above shows that Rhino stalled for a few seconds, for some unknown reason, and then continued working. That is not a system crash, but something entirely different. The log file most certainly does not show that Rhino caused a system crash. I’ll need a detailed description of how to duplicate this stall to be able to investigate it.

If Rhino is crashing (and not the whole system), you’ll need to send in the crash reports and also tell me how I can find your crash reports in the collection of crash reports that we get.


#5

Well Marlin, sorry if some how my way to write bothers you, is not my intention.
As I described in the first message the problem is that the system freezes, meaning that the mouse, keyboard and keypad are not responsive, no cursor feedback with the swirl color cursor, simply it freezes and restarts. On the boot it shows a message in several languages saying that system was restarted due to a problem. OS boots and in the desktop shows a message that system was restarted, and asks me if I want to send a report. That is the problem I’m having.

For the steps to duplicate the problem is this:
I boot my computer, open Rhino and Alt+tab to switch to Finder and search for any rhino file, double click and the file opens. Alt+tab several times rapidly and every thing works fine. Profiles for the Razer gear change, because in the upper left corner profile names show depending on the app that is active.

Now with Rhino selected, open iTunes just to hear some cool music to work with. Switch to rhino again, and then back to iTunes, and the back to rhino, and at some point problem will occur. The other app can be any other, because it not only happens with iTunes. Indesign, illustrator, CS6, CC, you name it.

The first time I got this behavior I was using the aluminum Apple keyboard and the nostromo, later I though the problem was only the Nostromo, so I bought a Razer Keyboard in order to still have Macros and avoid the use of the Speedpad.
Sadly didn’t work at all.

Followed some steps Razer support recommended but nothing worked.
Uninstalling the Synapse software will make my workflow slow, so currently
If I need to work with Rhino I use the app alone. Music now comes from the iPhone. And finish the work in Rhino, close it, and open the other apps.

Again sorry if some how I’m not clear when I write,
I’m not an expert but will try to do my best to help you with your great work with the app. Thanks in advance.

LeoBonilla - Móvil


(Marlin Prowell) #6

I’m sorry if my tone sounded wrong. I’m just trying to understand clearly what is happening.

After what you wrote last, it is clear that you are having system crashes, not just Rhino crashes. Rhino crashes too, but when it crashes it cannot also crash OS X. That’s just basic operating system behavior. I understand you are not a software engineer and are not expected to know this stuff.

The real problem here is that either I or Razer is lying to you, and you are caught in the middle. You cannot tell who is telling the truth. So don’t trust what I say, and don’t trust what Razer says. Rather than trusting either one of us, you need to put both Rhino and Razer to a test to find out the truth.

As I suggested, completely uninstall the Razer drivers, and then run Rhino and Illustrator and whatever else you normally run. I guarantee that you will stop having system crashes. Rhino certainly can crash during this test, but Rhino crashing is not going to take down the entire system.

I know that this will slow you down, but until you are willing to make this test for an extended period of time, you won’t be able to tell where the problem is, and who is telling the truth.

Why am I so confident in this?

One, protecting applications from corrupting other applications and from corrupting the operating system is a core part of any modern operating system, including OS X. However, device drivers, when installed, become part of the operating system, and they are then able to corrupt the operating system and cause a system crash.

Two, no one else, out of thousands and thousands of Rhino for Mac users, is reporting this as a problem. In fact, no one has ever shown Rhino to crash the operating system.

However, don’t trust what I tell you. But please, test what I tell you so you can find out the source of the system crashes.