Rhino crash

Hi everyone,

Rhino stops frequently when I’m working.
When: when opening a drawing, importing material via explorer… etc

Please help/advise,


Rhino: 7 SR11
Laptop: Lenovo Thinkpad PF-2XS1XV
OS: Windows 10 prof 20H2
Processor: Intel(R) Core™ i7-10850H CPU @ 2.70 GHz 2.71 GHz
Ram: 32GB Ram Crucial DDR4-3200
GPU: NVIDIA Geforce RTX 2070 Super

Hi @ron9
First thing to do is to run the SystemInfo command in Rhino and copy/paste the result here - that’ll hopefully give an indication of what might be happening. A qualified guess would be to make sure that both your Windows installation and graphics drivers are up-to-date.
HTH, Jakob

Rhino 7 SR11 2021-10-20 (Rhino 7, 7.11.21293.09001, Git hash:master @ 972ac562128b307e99f15e56dd11586c73e91ecb)
License type: Commercial, build 2021-10-20
License details: Cloud Zoo

Windows 10.0.19042 SR0.0 or greater (Physical RAM: 32Gb)

Computer platform: LAPTOP - Plugged in [100% battery remaining]

Non-hybrid graphics configuration.
Primary display and OpenGL: NVIDIA GeForce RTX 2070 Super with Max-Q Design (NVidia) Memory: 8GB, Driver date: 10-20-2021 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 496.49
> Integrated accelerated graphics device with 4 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port

Secondary graphics devices.
Intel(R) UHD Graphics (Intel) Memory: 1GB, Driver date: 6-24-2021 (M-D-Y).
> Integrated graphics device with 3 adapter port(s)
- Secondary monitor is laptop’s integrated screen or built-in port

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 10-20-2021
Driver Version:
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 8 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.11.21293.9001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RPC.rhp “RPC”
C:\Program Files\Rhino 7\Plug-ins\AnimationTools.rhp “AnimationTools”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.11.21293.9001
C:\Program Files\Rhino 7\Plug-ins\RhinoRender.rhp “Legacy Rhino Render”
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.11.21293.9001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.11.21293.9001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.11.21293.9001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\BlockEdit.rhp “BlockEdit” 7.11.21293.9001
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”

Hi @ron9
Nothing looks strange to me. Hopefully one of the big McNeel brains will take a look as well. What do you mean by

Does it crash or simply pause? If it crashes, are you sending in the crash reports, so that the tech people can analyze what’s going on?

No pauze, it crahses.
I have send one report, waiting for a response.

hey Ron, every file or just one?

anything special about the files? blocks, imported elements, plugins, imported hatches, displacements, substance materials, etc?

Hello Kyle,

I have placed extra memory, 32GB, along with the 16Gb that was already in it.
But only 32GB was seen.
I have removed the extra memory and reinstalled it.
Now the laptop sees the full memory, and Rhino no longer crashes.

I assume the problem has been resolved.

Thanks… Ron

well done.

thanks for letting us know,