Hi folks, I am running Rhino Version 6 SR21 on Windows 10: a Microsoft Surface Studio 1 with an NVIDIA GeForce GTX 980M card and if I leave the computer and it goes to sleep with Rhino up then the machine locks up when I try to wake it up. The fan is running but the screen remains black and it remains unresponsive so I have to resort to a hard shutdown. Then the performance is incredibly slow during restart and logon until I restart yet again and then things run normally.
I have tested whether this same crash happens without Rhino running and it does not. I have also unistalled the Orca3d plugin and its associated license management software that I was using, thinking that could be the problem but that did not fix the problem. Rhino is setup out-of-the-box otherwise so there’s not much in the way of plugins or special settings to suspect are responsible.
I have also checked that Rhino, Windows 10 and the drivers for NVIDIA card are all up to date.
The only work around for now is to turn off sleep mode but I would prefer to fix the problem. Anyone familiar with this problem or have any suggestions??? - your help is much appreciated!
is Rhino the only program that causes a lock up?
Even though everything is up to date, you still might want to post your system info by running _Systeminfo in Rhino and post the result
I have run Rhino in safe mode with the same result: computer can not wake up and requires a hard shut down.
There is no other application or condition which causes this problem: only Rhino.
Below you will find the system info from Rhino. Please advise on what I might do to troubleshoot the problem. This is a newly setup machine without much else installed so this shouldn’t be too difficult to diagnose. As I mentioned I did have the Orca3d plugin evaluation installed and it has a license manager called CopyMinder which I first suspected to be causing the problem so I removed the plugin - I think completely though you never know for sure.
Hi Josh - do you have any ‘screen-saver’ type thing that comes up before the Sleep time? I don’t think those are around much any more but I know they would occasionally cause trouble for Rhino.
Yeah weird, I remember this sort of thing used to be a common issue back in…geez I dunno sometime before Windows 7? Maybe on a particularly crappy laptop from the 00’s? Odd.
I tried Rhino in safe mode, the same thing still happens and I also have a free registry repair, maybe there’s malicious content, that influences this. I use Windows 8 and there are a few steps I follow to wake my computer from sleep mode. I recommend using the Windows System Restore utility to return your computer’s settings to an earlier date because if it didn’t respond to all the actions before, maybe this will help.