# Rhino 8 update fails "older version of Rhino 8 cannot be removed"

**URL:** <https://discourse.mcneel.com/t/rhino-8-update-fails-older-version-of-rhino-8-cannot-be-removed/178474>\
**Category:** Rhino\
**Tags:** windows, bug, rhino8\
**Created:** [March 22, 2024, 12:03pm UTC](https://discourse.mcneel.com/t/rhino-8-update-fails-older-version-of-rhino-8-cannot-be-removed/178474 "2024-03-22T12:03:00Z")\
**Posts on this page:** 14\
**Page:** 1

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**Author:** ![omichalek](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/omichalek/32/763609_2.png) [@omichalek](https://discourse.mcneel.com/u/omichalek)\
**Post date:** [March 22, 2024, 12:03pm UTC](https://discourse.mcneel.com/t/rhino-8-update-fails-older-version-of-rhino-8-cannot-be-removed/178474/1 "2024-03-22T12:03:00Z")

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![image](https://global.discourse-cdn.com/mcneel/uploads/default/original/4X/0/a/3/0a32cec86067850bbfbdad58a3077775f050c67c.png)  
upgrade from SR 4 to SR 5, it happens both

- after clicking the button in splash screen
- after manually downloading the installer

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**Author:** ![nathanletwory](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/nathanletwory/32/482880_2.png) [@nathanletwory](https://discourse.mcneel.com/u/nathanletwory)\
**Post date:** [March 22, 2024, 12:04pm UTC](https://discourse.mcneel.com/t/rhino-8-update-fails-older-version-of-rhino-8-cannot-be-removed/178474/2 "2024-03-22T12:04:31Z")

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Make sure there is no Rhino instance still running. Do that using the task manager.

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**Author:** ![omichalek](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/omichalek/32/763609_2.png) [@omichalek](https://discourse.mcneel.com/u/omichalek)\
**Post date:** [March 22, 2024, 12:48pm UTC](https://discourse.mcneel.com/t/rhino-8-update-fails-older-version-of-rhino-8-cannot-be-removed/178474/3 "2024-03-22T12:48:42Z")

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> [@nathanletwory](#):
>
> no Rhino instance still running

Killed one, tried again, it did not help.

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The error code - cannot be cpied for some reason:

 ![image](https://global.discourse-cdn.com/mcneel/uploads/default/original/4X/5/5/1/5519a9339e5b4d34f447742ed1b67f11099bc9fd.png)

the log:  
[Rhino\_8\_20240322133513.log](https://discourse.mcneel.com/uploads/short-url/iLpiVxeG1lk8KM8LTYrPqJRlw9M.log) (311.8 KB)

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**Author:** ![Helvetosaur](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/helvetosaur/32/635974_2.png) [@Helvetosaur](https://discourse.mcneel.com/u/Helvetosaur)\
**Post date:** [March 22, 2024, 1:00pm UTC](https://discourse.mcneel.com/t/rhino-8-update-fails-older-version-of-rhino-8-cannot-be-removed/178474/4 "2024-03-22T13:00:54Z")

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Seems like a 1603 error which may be related to either Windows updates or a dotnet framework error…

This is only for V6/V7 but…

[https://wiki.mcneel.com/rhino/6/install/error/1603?s[]=2147023293](https://wiki.mcneel.com/rhino/6/install/error/1603?s%5B%5D=2147023293)

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**Author:** ![omichalek](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/omichalek/32/763609_2.png) [@omichalek](https://discourse.mcneel.com/u/omichalek)\
**Post date:** [March 25, 2024, 2:05pm UTC](https://discourse.mcneel.com/t/rhino-8-update-fails-older-version-of-rhino-8-cannot-be-removed/178474/5 "2024-03-25T14:05:52Z")

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I cannot even uninstall it myself:

![image](https://global.discourse-cdn.com/mcneel/uploads/default/original/4X/2/9/5/2956acfab5548f1c741d208462414dbcd90d952c.png)

[Rhino\_8\_20240325150158.log](https://discourse.mcneel.com/uploads/short-url/hNcdXi96CDgCAnCClGT28dly9BP.log) (27.6 KB)

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**Author:** ![wim](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/wim/32/747482_2.png) [@wim](https://discourse.mcneel.com/u/wim)\
**Post date:** [March 25, 2024, 2:57pm UTC](https://discourse.mcneel.com/t/rhino-8-update-fails-older-version-of-rhino-8-cannot-be-removed/178474/6 "2024-03-25T14:57:13Z")

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Hi -

> [@omichalek](#):
>
> [Rhino\_8\_20240325150158.log](https://discourse.mcneel.com/uploads/short-url/hNcdXi96CDgCAnCClGT28dly9BP.log) (27.6 KB)

I’ve put this on Brian’s list so that he can take a look when he gets time:  
[RH-81181](https://mcneel.myjetbrains.com/youtrack/issue/RH-81181) Installer: Failure case  
-wim

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**Author:** ![Covox](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/covox/32/563379_2.png) [@Covox](https://discourse.mcneel.com/u/Covox)\
**Post date:** [April 2, 2024, 5:21pm UTC](https://discourse.mcneel.com/t/rhino-8-update-fails-older-version-of-rhino-8-cannot-be-removed/178474/7 "2024-04-02T17:21:03Z")

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Hey, I have the same issue, I tried to download Rhinoceros 8 and 7 but I receive the error code: rhino.msi:-2147023293. If you find a solution to the matter keep me updated, thanks

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**Author:** ![victorlin](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/victorlin/32/661383_2.png) [@victorlin](https://discourse.mcneel.com/u/victorlin)\
**Post date:** [April 2, 2024, 6:13pm UTC](https://discourse.mcneel.com/t/rhino-8-update-fails-older-version-of-rhino-8-cannot-be-removed/178474/8 "2024-04-02T18:13:56Z")

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Try this

> [@Error when installing latest Rhino 8 WIP - C++ Minimum Runtim unavailable](https://discourse.mcneel.com/t/error-when-installing-latest-rhino-8-wip-c-minimum-runtim-unavailable/154905/6):
>
> These problems are almost always caused by disk-space cleanup tools like CCleaner. I strongly encourage you to never use them, as they’re aggressive and delete things that actually do matter. The first thing to do is to uninstall all version of Rhino you have on your computer. Some will fail, but others may succeed. Then, use use [Microsoft’s tool to fix programs that don’t install or uninstall](https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d). Follow the wizard’s steps through the “cannot uninstall” path, and look for anything related to “Rh…

Had a similar problem before, and the Microsoft tool fixed it

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**Author:** ![omichalek](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/omichalek/32/763609_2.png) [@omichalek](https://discourse.mcneel.com/u/omichalek)\
**Post date:** [May 16, 2024, 12:49pm UTC](https://discourse.mcneel.com/t/rhino-8-update-fails-older-version-of-rhino-8-cannot-be-removed/178474/9 "2024-05-16T12:49:58Z")

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At first I thought I was stuck thanks to a failing Windows 10 update but then I learnt it concerns the WinRE partition and should be theoretically unrelated. This Microsoft tool is what I used in the end to finally uninstall the Rhino 8. What a mess (and this is an OS most computer purchases finance…)

BTW 8.4 was the first version of Rhino 8 I installed, I had not installed WiP either. Nor do I use anything like the mentioned CC cleaner.

I have these three files if anyone at McNeel is interested:  
[ms uninstall troubleshooter.pdf](https://discourse.mcneel.com/uploads/short-url/tcTICMv8vNOtuZN3zp6jTHsZYuo.pdf) (316.5 KB)

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<div class="post-metadata">

**Author:** ![omichalek](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/omichalek/32/763609_2.png) [@omichalek](https://discourse.mcneel.com/u/omichalek)\
**Post date:** [August 7, 2024, 3:09pm UTC](https://discourse.mcneel.com/t/rhino-8-update-fails-older-version-of-rhino-8-cannot-be-removed/178474/10 "2024-08-07T15:09:49Z")

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auto-update was just offered to me, yet again…

 ![image](https://global.discourse-cdn.com/mcneel/uploads/default/original/4X/3/1/e/31e71824949888c5f87561e9e8eab137850d0c52.png)

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**Author:** ![Japhy](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/japhy/32/487647_2.png) [@Japhy](https://discourse.mcneel.com/u/Japhy)\
**Post date:** [August 8, 2024, 1:18pm UTC](https://discourse.mcneel.com/t/rhino-8-update-fails-older-version-of-rhino-8-cannot-be-removed/178474/11 "2024-08-08T13:18:56Z")

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you may need to run the microsoft fix it tool several times on the rhino installer app.

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**Author:** ![omichalek](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/omichalek/32/763609_2.png) [@omichalek](https://discourse.mcneel.com/u/omichalek)\
**Post date:** [August 8, 2024, 1:47pm UTC](https://discourse.mcneel.com/t/rhino-8-update-fails-older-version-of-rhino-8-cannot-be-removed/178474/12 "2024-08-08T13:47:05Z")

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I ran it before an previous update which fixed it back then - I did update successfully to IIRC 8.5.  
This is a new occurrence. Or are you suggesting I will have to run the MS tool before each update?

* * *

(it is hard to imagine installation system this broken if it wasn’t Microsoft but eg. Flatpak)

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**Author:** ![Japhy](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/japhy/32/487647_2.png) [@Japhy](https://discourse.mcneel.com/u/Japhy)\
**Post date:** [August 8, 2024, 1:54pm UTC](https://discourse.mcneel.com/t/rhino-8-update-fails-older-version-of-rhino-8-cannot-be-removed/178474/13 "2024-08-08T13:54:13Z")

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Is that the only error you are getting, still getting the -2147023293 message or just the one above? My guess is antivirus software if you are running into this consistently. You shouldn’t have to MS Fixit the installer each time.

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**Author:** ![omichalek](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/omichalek/32/763609_2.png) [@omichalek](https://discourse.mcneel.com/u/omichalek)\
**Post date:** [August 8, 2024, 1:59pm UTC](https://discourse.mcneel.com/t/rhino-8-update-fails-older-version-of-rhino-8-cannot-be-removed/178474/14 "2024-08-08T13:59:01Z")

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Just the printscreen above. I didn’t even try to update it manually, this time I was just offered it by the Rhino auto-updater upon closing Rhino (which I think did not always work with previous 8.x versions.)