New issue but related. We are unable to plot custom sizes in rhino 8
No issue in rhino 6 and 7. When custom plot size is selected as 36" x 120"
rhino’s selection window is stuck on 8.5 x 11 and doesn’t recognize the custom size at all.
The latest updated version of Rhino 8 was tried today, but the bug is still there. This is huge issue for us as we plot many large 1:1 scale plots as paper patterns.
Hi @Mike.myers,
We do not have a roll feed plotter for testing.
You are printing from the Top model viewport, vector and 1=1.
We need your help testing this.
Can you print to a PDF file with Rhino PDF printer from Rhino 8 with a custom sheet size and then send it to your Epson or Canon?
(This is important information for the developers. Thank you.)
What is the make and model of your roll feed plotter?
I have heard Epson and Canon but need to know the models.
And the plotters both have a 36" roll.
We also still need your current SystemInfo.
Open Rhino and type the command SystemInfo.
Copy and paste the text into a post or reply to our tech support.
(There is more than the Rhino version that we look for in these reports.)
Thanks for providing the additional requested information above.
Sincerely,
Mary Ann Fugier
Mary,
After entering custom paper size on the plotter, Rhino ignores this and coverts it to DIN CO size 35.8 x 50.8, even though I entered 36 x 120 3 times.
Scroll down for system info.
Mike
PLOTTER INFO.
My computer is hooked to a Canon Image Prograf iPF785 on our Network
We have another computer running latest Rhino update 8.10.24228.13001 to a new EPSON SC-T5475 plotter with the same issue
Rhino 8 SR10 2024-8-15 (Rhino 8, 8.10.24228.13001, Git hash:master @ f4c93f2b85de4dc69b50ed22f1b0d91445724d03)
License type: Commercial, build 2024-08-15
License details: Cloud Zoo
Windows 10 (10.0.19045 SR0.0) or greater (Physical RAM: 16GB)
.NET 7.0.20
Computer platform: DESKTOP
Standard graphics configuration.
Primary display and OpenGL: NVIDIA Quadro K2200 (NVidia) Memory: 4GB, Driver date: 10-18-2023 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 537.70
Accelerated graphics device with 4 adapter port(s)
-
Windows Main Display attached to adapter port #0
-
Secondary monitor attached to adapter port #1
OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High
Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 10-18-2023
Driver Version: 31.0.15.3770
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 4 GB
Rhino plugins that do not ship with Rhino
Rhino plugins that ship with Rhino
C:\Program Files\Rhino 8\Plug-ins\Commands.rhp “Commands” 8.10.24228.13001
C:\Program Files\Rhino 8\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 8\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 8.10.24228.13001
C:\Program Files\Rhino 8\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 8.10.24228.13001
C:\Program Files\Rhino 8\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 8\Plug-ins\MeshCommands.rhp “MeshCommands” 8.10.24228.13001
C:\Program Files\Rhino 8\Plug-ins\RhinoCycles.rhp “RhinoCycles” 8.10.24228.13001
C:\Program Files\Rhino 8\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 8.10.24228.13001
C:\Program Files\Rhino 8\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 8\Plug-ins\Displacement.rhp “Displacement”
C:\Program Files\Rhino 8\Plug-ins\SectionTools.rhp “SectionTools”
This is one thing that jumps out at me, although I’m not sure it has anything to do with your printer issue. Nevertheless you might want to update your Nvidia driver.
I think the issue here is that you have to have a named custom paper size set up for your plotter.
Go into the printer settings and pick Size Options:
Then add a new custom size (here called Mike in your honour):
Once you have done this you can select the custom size in Rhino and all should be good:
Unfortunately, I don’t own one of these so I can’t test it to the ultimate conclusion, but I’m pretty confident this will work.
HTH
Jeremy
p.s. @mary - you can install the plotter drivers for testing, even if you don’t have the physical plotter.
Please try the 8.11 release candidate. I made some print related bug fixes a few weeks ago and they may effect this problem.
Hi Steve,
I tested this using Rhino 8.11.24233.1001, 2024-08-20. I can confirm that using an ad hoc custom size does not work, Rhino reverting to a saved custom size. A new custom size can be saved and will work, but my understanding from @Mike.myers’ post is that an ad hoc size worked in R7. (EDIT: ad hoc in R7 confirmed.)
Regards
Jeremy
Thanks, Jeremy -
I can confirm that this doesn’t work in Rhino 8 but does in Rhino 7. I’ve added a note to RH-83512 (not visible to the public).
-wim
@jeremy5
I am traveling and only have a Mac.
This looked like a Windows issue, so I did not download drivers on my Mac.
We have this logged as RH-83512.
It would be good to know @Mike.myers if saving the custom sheet as @jeremy5 has so beautifully described (with images too!) allow you to print from Rhino 8 to your Epson and Canon roll feed printers?
Hi Mary, For me this doesn’t resolve it, as noted by Wim above. It does provide a workaround though.
Regards
Jeremy
@jeremy5
Of course. That is why this is an open issue RH-83512, but because of customer files and images it is private.
I want to know from @Mike.myers if naming the custom sheet allows Rhino 8 to print the custom sheet size to both is Epson and Canon roll feed printers, as work around until RH-83512 is fixed.
It only works on our canon plotter but not the Epson plotter. Not sure why there would be a difference.
Mike
Mike,
I’m able to set up a named custom size, here named “User Defined -tenfoot”, derived from “User Defined”:
and this appears to carry through to Rhino 8 ok:
Printer driver version is 7.06.
HTH
Jeremy
I’ll ask our other engineers at our other plant to try on their epson again.
Mike