About an hour ago, I purchased Rhino 8 (Commercial Upgrade) from McNeel Europe and got a license key via e-mail. I’m upgrading from an educational license for Rhino 7.
I then proceeded to download and install the Rhino 8 version that requires a key.
When I open Rhino 8, I get greeted by this screen, where I hit “Add a License”.
I proceed to enter my license key on the “Add License to Cloud Zoo” website that pops up, and a little message tells me that “the license … is in use in the Cloud Zoo” and that “login instructions have been sent to” me.
Back in Rhino 8, I proceed to log out, like indicated in @brian’s email instructions, and the following window pops up:
Well, I generally add the license to the Cloud Zoo account FIRST before installing, then tell Rhino to use the license in my account.
But if you choose “locked to this computer”, you are not installing it in the Cloud Zoo, you are installing it locally. If your V7 license is already in the Cloud Zoo, that won’t work, as you have to have the original license and its upgrade in the same place - either both locally installed or both in the Cloud Zoo, but not one locally and the other in the Cloud Zoo.
Noted, and that is the case, meaning my Rhino 7 license is in Cloud Zoo. I’ve also tried the float license option but it still fails to add the Rhino 8 license to Cloud Zoo.
OK, if the V8 license is not actually in your Cloud Zoo and the error message is telling you that it is actually in there and even being used (even when Rhino 8 is closed) then there is something wrong/stuck. Only McNeel can help in this case.
Hi Japhy,
I sat up a new team for a client and wanted to add the Rhino 8 upgrades there. And it asks for an earlier version when I add it and when I type in a R7 license then I get this error that makes no sense at all to me:
Also the process doesn’t make sense IMO, the upgrades in a zoo should not be tied to a rhino 7 license in a 1:1 relationship, they should just figure this out on their own behind the scene. If a customer want’s to add four Rhino8 upgrades and only one Rhino 7 license to the zoo then that should be OK imo. Maybe the customer wants to collect and add the other 7 later. And it should be possible for the user to have 10 rhino 7 licenses and 5 rhino 8 upgrades in the zoo, where the upgrades can be freely used by all the users as long as more than 5 aren’t using rhino 8.
But please help with the above situation first.
Should I add the Rhino 7 licenses first? And this was an upgrade for R6 that was an upgrade of R5 that was and upgrade of R4, so do I need to add them all?
And then the upgrades?
I understand that the customer need to remove that license from the previous Zoo, but the wording here is strange. Please use xxxx there, too… What does that even mean?
No, not really. The upgrades and the licenses being upgraded need to be in the same place and linked - locally, LAN Zoo, Cloud Zoo. The reason for this is that otherwise, this is equivalent to them adding additional (unpaid) licenses. It therefore doesn’t make any sense to add more upgrades than licenses available to upgrade in the same zoo/account.
Log into your account - not via Rhino, but via accounts.mcneel.comaccounts.rhino3d.com Then go to the licenses section, remove the evaluation key and replace it with the paid key.
