Rhino 8 crash help

Rhino Rhino for Mac
1

Hello, excuse me for bothering you, but I am unable to open my 3dm files. For the past 24 hours, Rhino 8 (Mac) has been crashing as soon as I open a file. An error message appears immediately. I don’t know what to do, and I am currently working on renderings, so I absolutely need the software.

Here is the message that appears : {“app_name”:“Rhinoceros”,“timestamp”:“2026-05-06 22:48:26.00 +0200”,“app_version”:“8.30”,“slice_uuid”:“1ecdef28-1bf8-3e6e-8969-de41347e197c”,“build_version”:“8.30.26103.11002”,“platform”:1,“bundleID”:“com.mcneel.rhinoceros.8”,“share_with_app_devs”:0,“is_first_party”:0,“bug_type”:“309”,“os_version”:“macOS 26.3.1 (25D771280a)”,“roots_installed”:0,“name”:“Rhinoceros”,“incident_id”:“02FCD2D5-E245-47A7-AB8F-2521C040D92A”} {

2

Can you call support? They are helpful -Mark

3

Hi Ines -

Does Rhino also crash when you start a new file from a template instead of opening an existing file?
If so, please run the Rhino SystemInfo command and copy-paste its output here.
-wim

5

Hi! Thanks for your help. I can’t open a model or a new file. Rhino crashes immediately. I don’t have time to type out the steps :melting_face:

6

This is being caused by an incompatible plugin (Twinmotion / Datasmith), you’ll need to remove all traces…