I just ran the 8.9 SRC2 update installer. It reported that PLU_x64.cab, Core_x64.cab and LANG_EN are corrupt. Even though I acknowledged each error dialog with Cancel, the installer eventually reported “Installation completed successfully”, which seemed unreasonably optimistic.
I uninstalled Rhino 8, rebooted and ran an 8.8 installer. This gave the same corrupt .cab messages, although it had worked cleanly back in the day. I tried running Rhino and it crashed. The error report has been submitted.
How do I replace the corrupt .cab files with working copies so I can run a successful install?
Run BurnOut.exe /uninstall {851D74A0-D029-4AC7-9CBE-E50455C24237}
This will find and uninstall any version of Rhino 8 on the computer. Note that uninstall doesn’t remove per-user files that were created during or after installation.
The following process applies to Rhino 4 and later (that includes Rhino 5, 6, 7.
Problem
During the startup, install or uninstall of Rhino, you get an error message like this:
The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package ‘.MSI’ in the box below.
Cause
The Windows Installer cache cannot find a file or registry key required for uninstall. This is a common problem caused by the Windows Installer Service. The best solution is to use Windows Install Clean Up to thoroughly remove the previous installation. After you clean up the previous install, you will be able to reinstall Rhino and get a valid install.
Manually remove Rhino and the Windows Installer registration for the product. You will need to have Administrator privileges on your computer to complete this.
1. Run the Program Uninstall
Close the Rhino application.
Go to Windows Search.
Type App and Features (or Add and Remove programs)
Find the Rhinoceros x.0 program on the list, pick and select Uninstall button.
2. Delete the Rhino install folder
Browse to *C:\Program Files*.
Delete folder Rhinoceros x or Rhinoceros x Evaluation.
3. Delete the Rhino folders
Browse to %AppData%\Roaming\McNeel\Rhinoceros.
Delete folder x.0 where x is the Rhino version.
Browse to %ProgramData%\McNeel\Rhinoceros
Delete folder x.0 where x is the Rhino version.
4. Delete Registry Keys:
Go to Windows Search and type Registry Editor.
Open the Registry Editor.
Browse to HKEY_LOCAL_MACHINE\Software\McNeel\Rhinoceros.
Delete the x.0 Key. For example, Rhino 4.0, 5.0 or whatever version of Rhino you are removing.
Browse to HKEY_CURRENT_USER\Software\McNeel\Rhinoceros.
Delete the x.0 Key. For example, Rhino 4.0, 5.0 or whatever version of Rhino you are removing.
Warning: The following procedure may result in registry corruption and a 1402 error next time you install software. Only follow these steps if the above procedure did not allow you to install Rhino.
Thank you for taking the time to reply. I think I will wait until someone from McNeel can provide a little more info on those .cab files before doing anything drastic.
David’s suggestions are good ones. I’d also like to see the full install log that contains the failures: they’re named rhino* and are in your %temp% folder.
Logs went to tech@mcneel.com and I have been communicating with Cécile Lamborot on this. The short version is that the root cause was disk corruption, this then affected other installers and worsened quite rapidly to the point where Windows would not boot. New disks and a clean install of Windows and all apps, culminating just moments ago with Rhino 8.9, have installed fine.