Rhino 7 WIP installation problem

[4f233z]

Evening,

I’m trying to install this version of Rhino WIP 7.
rhino_en-us_7.0.20168.13075.exe

But getting an ‘download-error’ message.

Install-log starting from the point of the errors:

[23A0:1A58][2020-06-27T19:17:17]i338: Acquiring package: Redist_VC2015, payload: Redist_VC2015, copy from: X:\Downloads\redist\VC2015_redist_x64.exe

[23A0:1A58][2020-06-27T19:17:17]i000: Setting string variable 'WixBundleLastUsedSource' to value 'X:\Downloads\'

[2CF8:3388][2020-06-27T19:17:17]e000: Error 0x80070490: Failed to find expected public key in certificate chain.

[2CF8:3388][2020-06-27T19:17:17]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.

[2CF8:3388][2020-06-27T19:17:17]e000: Error 0x80070490: Failed to verify signature of payload: Redist_VC2015

[2CF8:3388][2020-06-27T19:17:17]e310: Failed to verify payload: Redist_VC2015 at path: C:\ProgramData\Package Cache\.unverified\Redist_VC2015, error: 0x80070490. Deleting file.

[2CF8:3388][2020-06-27T19:17:17]e000: Error 0x80070490: Failed to cache payload: Redist_VC2015

[23A0:1A58][2020-06-27T19:17:17]e314: Failed to cache payload: Redist_VC2015 from working path: C:\Users\0\AppData\Local\Temp\{63F51038-0F3B-43F7-8211-51C364E346D5}\Redist_VC2015, error: 0x80070490.

[23A0:1A58][2020-06-27T19:17:17]e349: Application requested retry of payload: Redist_VC2015, encountered error: 0x80070490. Retrying...

[23A0:1A58][2020-06-27T19:17:20]i338: Acquiring package: Redist_VC2015, payload: Redist_VC2015, copy from: X:\Downloads\redist\VC2015_redist_x64.exe

[2CF8:3388][2020-06-27T19:17:20]e000: Error 0x80070490: Failed to find expected public key in certificate chain.

[2CF8:3388][2020-06-27T19:17:20]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.

[2CF8:3388][2020-06-27T19:17:20]e000: Error 0x80070490: Failed to verify signature of payload: Redist_VC2015

[2CF8:3388][2020-06-27T19:17:20]e310: Failed to verify payload: Redist_VC2015 at path: C:\ProgramData\Package Cache\.unverified\Redist_VC2015, error: 0x80070490. Deleting file.

[2CF8:3388][2020-06-27T19:17:20]e000: Error 0x80070490: Failed to cache payload: Redist_VC2015

[23A0:1A58][2020-06-27T19:17:20]e314: Failed to cache payload: Redist_VC2015 from working path: C:\Users\0\AppData\Local\Temp\{63F51038-0F3B-43F7-8211-51C364E346D5}\Redist_VC2015, error: 0x80070490.

[23A0:1A58][2020-06-27T19:17:20]e349: Application requested retry of payload: Redist_VC2015, encountered error: 0x80070490. Retrying...

[23A0:1A58][2020-06-27T19:17:23]i338: Acquiring package: Redist_VC2015, payload: Redist_VC2015, copy from: X:\Downloads\redist\VC2015_redist_x64.exe

[2CF8:3388][2020-06-27T19:17:23]e000: Error 0x80070490: Failed to find expected public key in certificate chain.

[2CF8:3388][2020-06-27T19:17:23]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.

[2CF8:3388][2020-06-27T19:17:23]e000: Error 0x80070490: Failed to verify signature of payload: Redist_VC2015

[2CF8:3388][2020-06-27T19:17:23]e310: Failed to verify payload: Redist_VC2015 at path: C:\ProgramData\Package Cache\.unverified\Redist_VC2015, error: 0x80070490. Deleting file.

[2CF8:3388][2020-06-27T19:17:23]e000: Error 0x80070490: Failed to cache payload: Redist_VC2015

[23A0:1A58][2020-06-27T19:17:23]e314: Failed to cache payload: Redist_VC2015 from working path: C:\Users\0\AppData\Local\Temp\{63F51038-0F3B-43F7-8211-51C364E346D5}\Redist_VC2015, error: 0x80070490.

[23A0:23B0][2020-06-27T19:17:23]e000: Error 0x80070490: Failed while caching, aborting execution.

[2CF8:28F0][2020-06-27T19:17:23]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{dc9008dc-bf8b-41c2-ad53-d10ba149f349}, resume: None, restart: None, disable resume: No

[2CF8:28F0][2020-06-27T19:17:23]i330: Removed bundle dependency provider: {dc9008dc-bf8b-41c2-ad53-d10ba149f349}

[2CF8:28F0][2020-06-27T19:17:23]i352: Removing cached bundle: {dc9008dc-bf8b-41c2-ad53-d10ba149f349}, from path: C:\ProgramData\Package Cache\{dc9008dc-bf8b-41c2-ad53-d10ba149f349}\

[2CF8:28F0][2020-06-27T19:17:23]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{dc9008dc-bf8b-41c2-ad53-d10ba149f349}, resume: None, restart initiated: No, disable resume: No

[23A0:23B0][2020-06-27T19:17:24]i399: Apply complete, result: 0x80070490, restart: None, ba requested restart:  No

[23A0:10A4][2020-06-27T19:17:24]i000: >>>>>> DOWNLOAD CACHE FAILURE <<<<<<

[23A0:10A4][2020-06-27T19:17:24]i000: GetSystemDefaultLangID() returned 1031

[23A0:10A4][2020-06-27T19:17:24]i000: GetUserDefaultLangID() returned 1031

[23A0:10A4][2020-06-27T19:17:24]i000: GetOsLanguage() returned de

[23A0:10A4][2020-06-27T19:17:24]i000: version_NT64 = 10.0.0.0; service_pack =

[23A0:10A4][2020-06-27T19:17:24]i000: Comparing ver_64 (10.0.0.0) to ver_win_81 (6.3.0.0)

[23A0:10A4][2020-06-27T19:17:24]i000: ver_64 !< ver_win_81

So far i tried:
restart PC, disable antivir / firewall and this suggestion here:

Rhinoceros 6 Download Failed

Hi all, I realize this is an old conversation but it seemed unresolved. I had exactly the same problem and solved it by downloading the 2015 redistributable again from this site: https://www.itechtics.com/microsoft-visual-c-redistributable-versions-direct-download-links/#Microsoft_Visual_C_Redistributable_2017. While the installer seemed to hang on the 2017 redistributable, the log showed the 2015 file to be the culprit. Rename the downloaded file “VC_redist.x64.exe” to “VC2015_redist.x64.e…

Windows 10 is current but still waiting for the spring-update 2004

Any help would be appreciated

Afreez

[John_Brock]

Please follow the instruction on the error message and email the entire log to tech@mcneel.com so we can run it through the analyzer.

That vast majority of these problems end up being you forgetting to disable your antivirus tools before running the installer.
I don’t know if that’s the case here, but just based on numbers alone, that’s the most likely cause.

[4f233z]

@4f233z

So far i tried:
restart PC, disable antivir / firewall and this suggestion here:

antivir disabled, used admin rights to start etc.
the Instructions on the installer did end up with the same error.
offline install not possible as well.
Last R6 update had no probs

will do as you suggested then and send the mail

have a nice one!

[4f233z]

Found the problem, so if anyone has the same issue this might help:

The the read/write permissions in the folder i used so far for downloading and installing the R7 WIPs caused the problem.
To be precise the folder ‘redist’ , autom. created during the WIP installation.

I simply changed the save path for the install rhino_en-us_7.0.20168.13075.exe file to another SSD and this time it installed even with antivir/firewall enabled.

No idea why it stopped working in the same folder tho.
Only one Win10 update comes to mind as possible cause.

Happy CADing

Afreez

[John_Brock]

If you would be so kind as to send the error log file anyway, I’d still like to run it through the analyzer. The idea is so we learn something for the next person with problems. The problem is only behind you now, which is good, but let’s push ahead together.
Brian may very well have figured this out before and may have a fix for it. Without the log file, we’ll never know.

I’m glad you’re sorted.

[leonel.mimendi.15]

@4f233z I had exactly the same problem (in multiple computers!) and changing the location of the installer from Downloads to MyDocuments solved the problem! Thanks