Rhino 7 self-resetting

Rhino Rhino for Windows
1

I’m experiencing a very odd issue with Rhino 7 running on Windows 11.
Today, for the third time in 10 days, Rhino reset itself.
Meaning, I turn on my laptop, open Rhino, and all my toolbars, keyboard shortcuts, interface customizations, even the recent file list are gone.
I re-import my Options, reopen and rearrange my toolbars and workspace, close and reopen Rhino and everything is where it’s supposed to be.
Then, again, after a few day I’m back to square one.
Note: since this started happening there have been no Windows updates, no Rhino updates, not even driver updates, it just happens at random, and as you can imagine it’s extremely annoying and time-consuming.
Any ideas on what could be causing this, and on how to fix it?

Thank you,
Guido

2

Hi Guido -
For starters, please run the Rhino SystemInfo command and copy-paste the result here.
-wim

3

Rhino 7 SR30 2023-6-12 (Rhino 7, 7.30.23163.13001, Git hash:master @ f695e494df78377a81b2b95edb99c6067e324b33)
License type: Commercial, build 2023-06-12
License details: Cloud Zoo

Windows 11 (10.0.22621 SR0.0) or greater (Physical RAM: 32Gb)

Computer platform: LAPTOP - Plugged in [79% battery remaining]

Non-hybrid graphics configuration.
Primary display and OpenGL: NVIDIA Quadro RTX 3000 (NVidia) Memory: 6GB, Driver date: 3-29-2023 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 528.90
> Integrated accelerated graphics device with 4 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port

Secondary graphics devices.
Intel(R) UHD Graphics P630 (Intel) Memory: 1GB, Driver date: 11-15-2021 (M-D-Y).
> Integrated graphics device with 3 adapter port(s)
- There are no monitors attached to this device. Laptop lid is probably closed
Citrix Indirect Display Adapter (Citrix Systems Inc.) Memory: 0MB, Driver date: 1-23-2019 (M-D-Y).
> External USB display device with 8 adapter port(s)
- There are no monitors attached to this device. Laptop lid is probably closed

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 3-29-2023
Driver Version: 31.0.15.2890
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 6 GB

Rhino plugins that do not ship with Rhino
C:\Program Files\SimLab\Plugins\SimLab PDF From Rhino\SimLabPDFExporter.rhp “SimLab PDF Exporter”
C:\Program Files\Chaos Group\V-Ray\V-Ray for Rhinoceros\V7\VRayForRhino.rhp “V-Ray for Rhino”

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.30.23163.13001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.30.23163.13001
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.30.23163.13001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.30.23163.13001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.30.23163.13001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”

4

Hi Guido -

Do you know the purpose for having Citrix installed on your system? It’s a common cause for problems running Rhino.
-wim

5

We need it to access a client’s PLM system. We’ve been using it for years, and there were no updates to it either prior to the issue starting

Guido