Rhino 7 file will hang indefinitely when opened on a different computer

CONTI101 · December 6, 2020, 6:11pm

Good Day, I recently upgraded my version 6 to version 7 and I LOVE the new additions! I am currently having an issue that I am curious whether or not others are having. I have developed a model on a new laptop machine, Area 51m R2
Here are the specs:
-10th Gen Intel(R) Core™ i9 10900K (10-Core, 20MB Cache, 3.7GHz
to 5.3GHz w/Thermal Velocity Boost)
-NVIDIA(R) GeForce(R) RTX 2080 SUPER™ 8GB GDDR6
-32GB, 2x16GB, DDR4, 2933MHz
I am working on my home desktop machine and whether or not I run in safe mode to open the file, the menus load but I get a black workspace:

This file has been saved to my SSD drive, Dropbox, and locally where I have attempted to open from each without any luck. It will only open on the machine that it was created on.
The caveat is this, if I am on my home network on the machine I created the file on it opens without any issues at all and when I save it on my home network on the laptop it was created on I CAN open it up on my desktop without a problem. This leads me to believe that the file and the computer must be on the same network for the file to open on different machines.
Does this sound like something that is possible? It seems the hang is occurring because it cannot find or connect to that network?
Any help is greatly appreciated.

John_Brock · December 6, 2020, 6:15pm

A black viewport generally suggests buggy display drivers.
Please run the Rhino SystemInfo of the ailing machine and return the results in a reply.

aki-hamada · July 2, 2021, 6:06am

Hello John,

I am having the same issue here. My computer is only opening files that are done in this computer but if I want to open some others created on different computers it just goes black and it cannot be opened.
My system info is here:

Rhino 7 SR7 2021-6-9 (Rhino 7, 7.7.21160.05001, Git hash:master @ d2161989109d5dacba531310b5d345ce6f4da9f6)
License type: Commercial, build 2021-06-09
License details: Cloud Zoo

Windows 10.0.19041 SR0.0 or greater (Physical RAM: 32Gb)

Computer platform: DESKTOP

Standard graphics configuration.
Primary display and OpenGL: NVIDIA Quadro P2200 (NVidia) Memory: 5GB, Driver date: 7-24-2019 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 431.70
> Accelerated graphics device with 4 adapter port(s)
- Secondary monitor attached to adapter port #0
- Windows Main Display attached to adapter port #1

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 7-24-2019
Driver Version: 26.21.14.3170
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 5 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.7.21160.5001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.7.21160.5001

eddi · July 2, 2021, 8:55am

https://www.nvidia.com/Download/driverResults.aspx/176854/en-us

aki-hamada · July 2, 2021, 9:21am

Thank you Eddi, I updated it but no luck opening others drawings yet. I hope I can find another solution

davidcockey · July 2, 2021, 9:26am

How are you sharing the files between computers?

aki-hamada · July 2, 2021, 9:30am

Network driver, we have a main server. I can save my files there and re-open them but I just cannot open others’ drawings. The screen just goes dark and the file does not open

Helvetosaur · July 2, 2021, 12:27pm

If you use a USB stick or something similar to bring the files to your computer instead of the network, can you open them? If the same thing happens, then it’s not the network, it’s something in the files created by others that is causing your machine to hang.

Your plug-ins list above also seems short compared to a standard install:

I would also update your video driver, it’s from 2019.

aki-hamada · July 5, 2021, 2:41am

Hello,

I cannot open the files yet. I have updated the video driver as you suggested. This is my info’
Rhino 7 SR7 2021-6-9 (Rhino 7, 7.7.21160.05001, Git hash:master @ d2161989109d5dacba531310b5d345ce6f4da9f6)
License type: Commercial, build 2021-06-09
License details: Cloud Zoo

Windows 10.0.19041 SR0.0 or greater (Physical RAM: 32Gb)

Computer platform: DESKTOP

Standard graphics configuration.
Primary display and OpenGL: NVIDIA Quadro P2200 (NVidia) Memory: 5GB, Driver date: 6-21-2021 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 471.11
> Accelerated graphics device with 4 adapter port(s)
- Secondary monitor attached to adapter port #0
- Windows Main Display attached to adapter port #1

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 6-21-2021
Driver Version: 30.0.14.7111
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 5 GB

Rhino plugins that do not ship with Rhino
C:\Users\offic\AppData\Local\Programs\Enscape\Bin64\Enscape.Rhino7.Plugin.dll “Enscape.Rhino7.Plugin” 0.0.21124.1031

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.7.21160.5001
C:\Program Files\Rhino 7\Plug-ins\WebBrowser.rhp “WebBrowser”
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoScript.rhp “RhinoScript”
C:\Program Files\Rhino 7\Plug-ins\IdleProcessor.rhp “IdleProcessor”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.7.21160.5001
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.7.21160.5001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\Alerter.rhp “Alerter”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.7.21160.5001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.7.21160.5001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”

theoutside · July 7, 2021, 9:51pm

try temporarily disabling enscape-
and pulling your 2nd monitor off.

restart rhino and try again-

any luck?

if not, reinstall your drivers, but use the custom/ advanced options then click the “clean install” checkbox-

restart and try again-

any Luck ?

nathanletwory · July 8, 2021, 11:54am

Also, instead of opening a file try importing the 3dm into an empty file.

theoutside · July 8, 2021, 4:46pm

^^^ Nathans suggestion above may be the magic bullet because the issue may be with your render mesh being screwed up. Import into a blank file strips the render mesh and opens just the 3d data, a new rendermesh is generated once the file opens.

you may also try the rescue3dm command and see if that gets you anywhere.