Rhino 6 - v6.28 & v6.29 hangs at splash screen

CONTI101 · August 18, 2020, 12:32pm

I have been running Rhino 6 version 6.28 which and I recently updated Rhino to the current version 6.29. This problem has come up on both versions.
Upon opening, the program hangs at the splash screen. This occurs whether or not I choose a file to open or not. It takes approximately 3-4 minutes to finally open. If I choose to open a file by selecting it, it takes the same amount of time which I am then greeted by the splash screen "would you like to save “untitled” rather than directly opening the file.
I updated my graphics cards (2x GTX 980TI Classified) which did not have an effect. I am running a Intel i7-4790K @4.38GHz and I have 32 GB Ram so this is not the problem. I uninstalled three different times, cleaned three different times and restarted and installed three different times with no success. The aforementioned problem also occurs in safe mode.
I did notice in my Task Manager that the program starts as a background process and I read somewhere that it could have something to do with thread priority or the such?
I have uninstalled and reinstalled all of the plugins in and out of safe mode without success. At this point I have run out of options.
Does anyone have information or a possible solution to this?
Greatly appreciated.

pascal · August 18, 2020, 4:21pm

Hello -
Please run the SystemInfo command in Rhino and copy/paste the results here.

-Pascal

CONTI101 · August 18, 2020, 5:48pm

Thank you for getting back to me, here is my info log:

Rhino 6 SR29 2020-7-28 (Rhino 6, 6.29.20210.04411, Git hash:master @ 12abbebb020e24be0743d16d2eaf8be4cbd088f4)
License type: Commercial, build 2020-07-28
License details: Stand-Alone

Windows 10.0 SR0.0 or greater (Physical RAM: 32Gb)
Machine name: DESKTOP-5HTM3JH

Non-hybrid graphics.
Primary display and OpenGL: NVIDIA GeForce GTX 980 Ti (NVidia) Memory: 6GB, Driver date: 8-12-2020 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 452.06

Secondary graphics devices.
DisplayLink USB Device (Unknown) Memory: 0MB, Driver date: 1-14-2019 (M-D-Y).
NVIDIA GeForce GTX 980 Ti (NVidia) Memory: 6GB, Driver date: 8-12-2020 (M-D-Y).
DisplayLink USB Device (Unknown) Memory: 0MB, Driver date: 1-14-2019 (M-D-Y).

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 8-12-2020
Driver Version: 27.21.14.5206
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 6 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.29.20210.4411
C:\Program Files\Geometry Gym\Rhino3d\BullAnt.rhp “bullant” 1.4.4.0
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.29.20210.4411
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Users\MyApp\AppData\Roaming\McNeel\Rhinoceros\6.0\Plug-ins\PanelingTools (6caed836-bc06-4ebc-b1fd-e10886a0dc94)\2018.3.1.650\PanelingTools.rhp “PanelingTools”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.29.20210.4411
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.29.20210.4411
C:\Users\MyApp\AppData\Roaming\McNeel\Rhinoceros\6.0\Plug-ins\OctaneRenderForRhino (f109bd23-4cf3-4c0b-9f83-06be474b0152)\2019.1.4.115\RHI Installer 6\Rhino 6.0\x64\OctaneRenderForRhino.rhp “OctaneRenderForRhino” 2019.1.4.115
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”
C:\Users\MyApp\AppData\Roaming\McNeel\Rhinoceros\6.0\Plug-ins\SectionTools (fbdb1d7f-8cfb-42c1-9858-87cb6315932c)\2018.8.24.259\SectionTools.rhp “SectionTools”

pascal · August 18, 2020, 5:53pm

Hello - see if disabling Octane makes any difference - Options > PLugIns page, uncheck the ‘Enabled’ box for Octane, close and re-open Rhino… any better?

-Pascal

CONTI101 · August 18, 2020, 5:58pm

No good. Still heavy load time.

pascal · August 18, 2020, 6:02pm

Hello - what does the splash screen say at the lower left when it slows down?

-Pascal

CONTI101 · August 18, 2020, 6:04pm

Rhino is starting…

pascal · August 18, 2020, 6:07pm

One last thing… I see another plug-in to disable, BullAnt, but I am not very confident that will make the difference - @brian - do you have an idea? Rhino takes several minutes to start up.

-Pascal

CONTI101 · August 18, 2020, 6:23pm

I tried disabling that too, When it finally does load, 3-4 minutes later, everything is normal again. I do not have any problem operating in my usual fashion.
Also, once inside of Rhino, opening new files both populated and from scratch work just fine.

brian · August 27, 2020, 4:51pm

Another thing to try is this:

Close Rhino
Open the Registry editor (From the Start menu, type RegEdit, then press Enter)
Browse to HKEY_CURRENT_USER\Software\McNeel\Rhinoceros\
Rename the 6.0 folder to 6.0-backup
Start Rhino

Does it start faster? If so, there’s probably a setting in the registry that is slowing things down.

CONTI101 · September 3, 2020, 1:56pm

It does start faster. Thank you. Is it a bug or something else?

theoutside · September 3, 2020, 9:54pm

as an aside, this thing may need a new driver… the date being unknown tells me there is a driver issue of some sort. we don’t like driver issues with display stuff…

brian · September 4, 2020, 3:04pm

Can you please send me in a DM the contents of both your 6.0-backup and 6.0 folders? That will help me see which settings might be slowing down startup for you.