Rhino 6 freezes every 3-5 minutes for 1 minute

Rhino Rhino for Windows
1

Hey Forum,

I have a very frustrating Problem currently, i just activated my new Rhino 6 license and switched from Rhino 5 to Rhino 6.
Every 3-5 minutes my screen freezes and is not responding for approx. 1 minute.
After that everything works perfectly fine until the next 3-5 minutes have passed, then everything starts again…

Thanks in advance!

Here is the system information:

Rhino 6 SR13 2019-2-27 (Rhino 6, 6.13.19058.371, Git hash:master @ 17cd8b51accbe17dd04b48028f49d5e77a67f17b)

Windows 10.0 SR0.0 or greater (Physical RAM: 16Gb)

Non-hybrid graphics.
Primary display and OpenGL: NVIDIA Quadro M2000M (NVidia) Memory: 4GB, Driver date: 3-16-2018 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 391.25

Secondary graphics devices.
Intel® HD Graphics 530 (Intel) Memory: 1GB, Driver date: 7-1-2016 (M-D-Y).

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 3-16-2018
Driver Version: 23.21.13.9125
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 4 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

2

Hi Sebastian,

Can you try to update Rhino: Help -> check for updates
Are you up to date, if not update first, this issue has been fixed in a service release if I’m not mistaken.

Let us know if this does not fix it.

-Willem

3

Hey Willem,

Yes I am up to date.
I just installed yesterday, btw i have a collegue that has exactly the same issue that i have.
We are using the software commercially on our company laptops, maybe it has something to do with that?

Thanks,
Basti

4

Hi,

Can you set the Update frequency to Service Release Candidates
This will get the latest SR with the possible fix.
After the update you can set it back to Service Release because those are typically more stable.

I’m not sure how to help you further, we have to wait for someone else to chime in @pascal most likely knows what other steps you could take.

Please report back with your progress.

-Willem

1 Like
5

Also maybe try to update this GPU driver as well.

-Willem

6

Hey Willem,

Thanks alot, the update via the Service Release Candidates did the trick!
Thanks alot, I even left work early yesterday since i was so frustrated :smiley:

I will forward this to my colleague, thanks again!

Best,
Basti

1 Like
7

Great!

You can mark my reply as the solution, making this topic solved and easier for support to dismiss

-Willem