# Rhino 6.5 Installation Failure

**URL:** <https://discourse.mcneel.com/t/rhino-6-5-installation-failure/63812>\
**Category:** Rhino for Windows\
**Created:** [May 28, 2018, 8:41am UTC](https://discourse.mcneel.com/t/rhino-6-5-installation-failure/63812 "2018-05-28T08:41:07Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![mad](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/mad/32/688119_2.png) [@mad](https://discourse.mcneel.com/u/mad)\
**Post date:** [May 28, 2018, 8:41am UTC](https://discourse.mcneel.com/t/rhino-6-5-installation-failure/63812/1 "2018-05-28T08:41:07Z")

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Hello everyone.

Today a colleague of mine tried to upgrade her version of Rhino from 6.4 to 6.5. At the end of the installation process Rhino disappeard completely from her PC. We tried to reinstall it again and again, but the entire installation process last less then 3 seconds and there is not a single trace on the computer of any installed files beside a blurred icon of “Rhino 6 in Safe Mode”.

What could be this problem caused from?  
What could be a possible solution?

Thanks everyone for your help!

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**Author:** ![Charles](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/charles/32/747625_2.png) [@Charles](https://discourse.mcneel.com/u/Charles)\
**Post date:** [May 28, 2018, 8:59am UTC](https://discourse.mcneel.com/t/rhino-6-5-installation-failure/63812/2 "2018-05-28T08:59:47Z")

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There should be an installer log file on the desktop.  
When you read it, you will probably find a 1603 error.

Did you try a reboot, and install after it?

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**Author:** ![wim](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/wim/32/747482_2.png) [@wim](https://discourse.mcneel.com/u/wim)\
**Post date:** [May 28, 2018, 9:22am UTC](https://discourse.mcneel.com/t/rhino-6-5-installation-failure/63812/3 "2018-05-28T09:22:04Z")

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Did you also try uninstalling before reinstalling?

Also see this post:

> [@Rhino installation disappeared](https://discourse.mcneel.com/t/rhino-installation-disappeared/63611/7):
>
> Hi, I wonder if Rhino needed to restart your computer to complete the installation, but didn’t tell you. Please restart Windows and see if the installation completes and puts Rhino on your computer. If not, you can download anew from [https://www.rhino3d.com/download/rhino-for-windows/6/latest](https://www.rhino3d.com/download/rhino-for-windows/6/latest) Also, I’d love to see the install logs from your computer. Here’s how: Open My Computer Paste %temp% into the address bar and press Enter Sort the files by name Zip all the files named “Rhino\*.log” Sen…

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**Author:** ![mad](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/mad/32/688119_2.png) [@mad](https://discourse.mcneel.com/u/mad)\
**Post date:** [May 28, 2018, 10:36am UTC](https://discourse.mcneel.com/t/rhino-6-5-installation-failure/63812/4 "2018-05-28T10:36:40Z")

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There was a problem with our server that was not allowing the complete uninstal/reinstal of Rhino. Problem solved.