Hi All!
My Rhino 6 keeps hanging during start-up after I update it to Rhino 6.4. Is there any way that I can troubleshoot the problem? Below is the screenshot of the problem and I can’t pass through this page.
Hi @edison_1908,
Here are some questions:
- Do you click on anything on the splash screen?
- Have you tried waiting for the program to respond, say, 5 minutes?
- Have you tried if Rhino 6 in Safe Mode works?
-David
- No, it will run for few seconds and just got stuck like in the screenshot
- Yes, it will remain the same like the screenshot
- Yes, I can open Rhino 6 in Safe mode
Do you have any third-party plug-ins installed? If so, which?
as far as I know, none
When Safe Mode Rhino has started, go to Plug-ins and Disable all plug-ins (you might not be able to disable all of them, and that’s OK). Now start normal Rhino 6. Does it start?
If Rhino 6 starts, start enabling plug-ins until you can repeat the problem again. This way you should be able to find the problematic plug-in.
If Rhino 6 doesn’t start, then the problem is something other than a specific plug-in.
-David
Hi @DavidEranen
Sorry for the late reply, somehow the Rhino 6 able to load again that time without me doing any troubleshooting. However I face the same problem again today. Rhino 6 does not start again despite I tried to disable all the plugins. So I believe the problem might not because of the plugins.
I have update my Rhino 6.4 to 6.5
If you do manage to start your Rhino at some point it’d be useful to get the results of the Rhino command _SystemInfo.
I did manage to save it previously before the 6.5 update
here is the info:
Rhino 6 SR4 2018-5-10 (Rhino 6, 6.4.18130.19341, Git hash:master @ 51190de75f80526c68ef8bdf62938fe1eb6ccc8a)
Licence type: Educational, build 2018-05-10
License details: Cloud Zoo. In use by: edison_1908 ()
Windows 10.0 SR0.0 or greater (Physical RAM: 16Gb)
Machine name: DESKTOP-DV1O10J
GeForce GTX 1060/PCIe/SSE2 (OpenGL ver:4.5.0 NVIDIA 382.53)
OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Anti-alias mode: 8x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height
Vendor Name: NVIDIA Corporation
Render version: 4.5
Shading Language: 4.50 NVIDIA
Driver Date: 6-7-2017
Driver Version: 22.21.13.8253
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 6 GB
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands”
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI”
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles”
C:\Program Files\Rhino 6\Plug-ins\import_SKP.rhp “SketchUp Import”
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars”
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”
I manage to start Rhino 6 finally! But I still dont know what is the problem causing it. Here is the system info
Rhino 6 SR5 2018-6-4 (Rhino 6, 6.5.18155.13161, Git hash:master @ 0e00e118078ee9a651d609817f672fb0ed8e83bf)
Licence type: Educational, build 2018-06-04
License details: Cloud Zoo. In use by: edison_1908 ()
Windows 10.0 SR0.0 or greater (Physical RAM: 16Gb)
Machine name: DESKTOP-DV1O10J
GeForce GTX 1060/PCIe/SSE2 (OpenGL ver:4.6.0 NVIDIA 398.11)
OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Anti-alias mode: 8x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height
Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 6-1-2018
Driver Version: 24.21.13.9811
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 6 GB
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands”
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI”
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles”
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars”
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”
Looks like the driver update that happened did the trick.
Hi @nathanletwory,
I still face the loading problem after the driver update. However I think I found what caused it to happen. The loading hang when I try to start Rhino 6 with 2 monitors. It does not hang when I start it just in my laptop screen on only. It’s funny that I didn’t notice this previously, only that I tried to start Sketchup with both screen on and it hangs too. I guess it is hardware that causing it?
I am guessing you have probably a built-in GPU as well. Perhaps see if an updated driver is available for it, and update to it if possible. It could help.