# Rhino 6.3 update problem

**URL:** <https://discourse.mcneel.com/t/rhino-6-3-update-problem/79163>\
**Category:** Rhino for Windows\
**Created:** [February 22, 2019, 10:04am UTC](https://discourse.mcneel.com/t/rhino-6-3-update-problem/79163 "2019-02-22T10:04:41Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![KatarinaM](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/katarinam/32/226549_2.png) [@KatarinaM](https://discourse.mcneel.com/u/KatarinaM)\
**Post date:** [February 22, 2019, 10:04am UTC](https://discourse.mcneel.com/t/rhino-6-3-update-problem/79163/1 "2019-02-22T10:04:41Z")

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Hello Everyone,

I have a Rhino 6 Student license and it seems like it doesn’t want to update to version 6.3.18090. My current version is 6.13.19046. Auto update enabled, Service Release Candidate enabled, I tried to reinstall Rhino or repair installation.It only shows Rhino is up to date… My main issue is that the software is slow and very often crushes, so I can not work.

PC parameters are just fine :  
CPU i7-6700HQ 2.6GHz  
RAM 16GB  
Nvidia Geforce GTX 960m  
…

Could anybody help please?

Thanks,

Katarina

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**Author:** ![nathanletwory](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/nathanletwory/32/482880_2.png) [@nathanletwory](https://discourse.mcneel.com/u/nathanletwory)\
**Post date:** [February 22, 2019, 10:32am UTC](https://discourse.mcneel.com/t/rhino-6-3-update-problem/79163/2 "2019-02-22T10:32:02Z")

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> [@KatarinaM](#):
>
> it doesn’t want to update to version 6.3.18090

That would be a downgrade. 6.13.19046 is _newer_ than 6.3.18090 (by over 300 days).

Did you mean to say that you currently have 6.3 and want to upgrade to 6.13?

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**Author:** ![KatarinaM](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/katarinam/32/226549_2.png) [@KatarinaM](https://discourse.mcneel.com/u/KatarinaM)\
**Post date:** [February 22, 2019, 10:44am UTC](https://discourse.mcneel.com/t/rhino-6-3-update-problem/79163/3 "2019-02-22T10:44:06Z")

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Well, looks like I completely misunderstood this update thing… I do have the update for 6.13 version but I thought I need the 6.3, I just found it in another discussion here. However, then I don’t understand the crashes… Is it then my laptop?.. I’m using Rhino for interior architecture…

K

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**Author:** ![nathanletwory](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/nathanletwory/32/482880_2.png) [@nathanletwory](https://discourse.mcneel.com/u/nathanletwory)\
**Post date:** [February 22, 2019, 10:58am UTC](https://discourse.mcneel.com/t/rhino-6-3-update-problem/79163/4 "2019-02-22T10:58:18Z")

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Are you sending the crash reports in? If so, do you also add the same e-mail address you use here on Discourse to send along with those?

Anyway, if you are currently getting crashes with the latest RC you may want to post the results of the Rhino command `_SystemInfo` and a description of what you are doing when you experience crashes. That’ll help us narrow down the problem and come up with a solution.

/Nathan

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**Author:** ![lucio\_zadra](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/lucio_zadra/32/769099_2.png) [@lucio\_zadra](https://discourse.mcneel.com/u/lucio_zadra)\
**Post date:** [February 22, 2019, 11:31am UTC](https://discourse.mcneel.com/t/rhino-6-3-update-problem/79163/5 "2019-02-22T11:31:04Z")

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Most crash cases I’ve seen were due to old video drivers; once updated with latest ones, no more crashes.

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**Author:** ![John\_Brock](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/john_brock/32/476283_2.png) [@John\_Brock](https://discourse.mcneel.com/u/John_Brock)\
**Post date:** [February 22, 2019, 7:12pm UTC](https://discourse.mcneel.com/t/rhino-6-3-update-problem/79163/7 "2019-02-22T19:12:57Z")

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@KatarinaM

Did a driver update fix your crashing?  
If so, do you have the SystemInfo details from BEFORE the update and AFTER the update?

We need those to try to improve Rhino’s driver detection tools.

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**Author:** ![KatarinaM](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/katarinam/32/226549_2.png) [@KatarinaM](https://discourse.mcneel.com/u/KatarinaM)\
**Post date:** [February 23, 2019, 7:02am UTC](https://discourse.mcneel.com/t/rhino-6-3-update-problem/79163/8 "2019-02-23T07:02:04Z")

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Hello,

Unfortunately I don’t have Systeminfo details before, only after. The only thing what has changed there is the Nvidia version. I had to download it directly from their web, because Win 10 didn’t seem to upgrade it itself. However, another thing is my WIN 10 update failures, which I guess might cause problem to Rhino as well. For now everything works good. Before the Rhino was crashing mostly, when I was applying textures 4k and higher or when I was working with meshes and proxies.

(I deleted my name and license key)  
Rhino 6 SR13 2019-2-15 (Rhino 6, 6.13.19046.18041, Git hash:master  
License type: Educational, build 2019-02-15  
License details: Cloud Zoo. In use by: ()

Windows 10.0 SR0.0 or greater (Physical RAM: 16Gb)  
Machine name: DESKTOP-JAFDOKT

Hybrid graphics system.  
Primary display: Intel® HD Graphics 530 (Intel) Memory: 1GB, Driver date: 8-13-2017 (M-D-Y).  
Primary OpenGL: NVIDIA GeForce GTX 960M (NVidia) Memory: 2GB, Driver date: 2-6-2019 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 418.91

OpenGL Settings  
Safe mode: Off  
Use accelerated hardware modes: On  
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x  
Mip Map Filtering: Linear  
Anisotropic Filtering Mode: Height

Vendor Name: NVIDIA Corporation  
Render version: 4.6  
Shading Language: 4.60 NVIDIA  
Driver Date: 2-6-2019  
Driver Version: 25.21.14.1891  
Maximum Texture size: 16384 x 16384  
Z-Buffer depth: 24 bits  
Maximum Viewport size: 16384 x 16384  
Total Video Memory: 2 GB

Rhino plugins  
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.13.19046.18041  
C:\Program Files\XirusCAD\1.3.0.5\v6\Xirus.rhp “XirusCAD”   
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”   
C:\Program Files\Rhino 6\Plug-ins\AnimationTools.rhp “AnimationTools”   
C:\Program Files\Rhino 6\Plug-ins\rdk\_etoui.rhp “RDK\_EtoUI” 6.13.19046.18041  
C:\Program Files\Rhino 6\Plug-ins\rdk\_ui.rhp “Renderer Development Kit UI”   
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”   
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.13.19046.18041  
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.13.19046.18041  
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”   
C:\Program Files\Chaos Group\V-Ray\V-Ray for Rhinoceros 6\VRayForRhino.rhp “V-Ray for Rhino”   
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

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<div class="post-metadata">

**Author:** ![JavierG](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/javierg/32/771388_2.png) [@JavierG](https://discourse.mcneel.com/u/JavierG)\
**Post date:** [February 23, 2019, 8:07am UTC](https://discourse.mcneel.com/t/rhino-6-3-update-problem/79163/9 "2019-02-23T08:07:47Z")

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