pascal
July 30, 2019, 3:14pm
2
Hi Benjamin - is is a crash or a hang on startup? If it’s a full on crash, please make sure to send the crash dump in. If it is a hang, please force a crash dump as outlined here:
Hi Dominique - the problem is almost certainly with the DisplayLink USB - I’ll see what I can find out about that.
@Dominique_Lehmon - it may help for now to set your primary display as the laptop and not the DisplayLink.
If that does not get you running please follow the steps below to create, and send, a dump file that our developers can analyze:
There are times where Rhino may become unresponsive and appear frozen and there doesn’t seem to
be anything that can be done to bring it back. R…
And send us the resulting log file. That said, I don’t know what can be done for Rhino 5 - but I’d also look for the file mentioned here:
When you uninstalled it using the Device Manager, did you also check the box “Delete the driver software for this device.” ? If not, please do so. Otherwise, Windows will be able to recognize it again, and simply reinstall the drivers that are already on your system see pic.
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I would also check to see if Nahimic is running as a “Service” … my bet is that it is… Start the TaskManager (right-click on TaskBar, select Task Manager)… Click on the Services tab…if you don’t see one, then ma…
-Pascal