Problem with the Rhino upgrade license

What do I do if I purchased a Rhino 7 student license upgrade and the last license I purchased was Rhino 5

Please contact the Miami office for help
I can’t see what the problem is.

The V7 upgrade should be valid if you have a valid V5 license. What is the problem you are having?

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My first guess was different email addresses but that doesn’t seem to be the case.
Since he purchased the upgrade through the Miami office, I suggested he call them before they close.

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The problem appears to be I don’t have a Rhino 6 license

Hello- The way I interpret ‘6.0 or older’ includes a V5 license - did you try?