Problem with registration (e-mail adress was not accepted)

My colleague tried to register to be able to use the licence pool of BEamGroup (BIMdesign).

His e-mail was simple rejected with the following message:
(We don’t understad what is the problem with te given e-mail adress. (There was NO space added)
Could you help us pleas?

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Best regards:
Ferenc Schell

Hi -
I’ve deleted the picture with sensitive information in your post. Please contact sales@mcneel.com directly to sort out licensing and account issues.
Thanks,
-wim

Thanks!