# Problem while I enter new licence Key

**URL:** <https://discourse.mcneel.com/t/problem-while-i-enter-new-licence-key/153107>\
**Category:** Rhino\
**Tags:** windows\
**Created:** [January 10, 2023, 1:21pm UTC](https://discourse.mcneel.com/t/problem-while-i-enter-new-licence-key/153107 "2023-01-10T13:21:17Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Manon\_Crd](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/manon_crd/32/427379_2.png) [@Manon\_Crd](https://discourse.mcneel.com/u/Manon_Crd)\
**Post date:** [January 10, 2023, 1:21pm UTC](https://discourse.mcneel.com/t/problem-while-i-enter-new-licence-key/153107/1 "2023-01-10T13:21:17Z")

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Hey first of all excuse me for my english.  
I need your help, I bought the educational licence of rino, received it by mail. But when I try to put it on my cloud zoo it ask me an older version key, what does that mean ? I only got one key  
maybe my problem is prtty easy to solve but it’s all new to me.  
thanks for your help

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**Author:** ![Helvetosaur](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/helvetosaur/32/635974_2.png) [@Helvetosaur](https://discourse.mcneel.com/u/Helvetosaur)\
**Post date:** [January 10, 2023, 2:21pm UTC](https://discourse.mcneel.com/t/problem-while-i-enter-new-licence-key/153107/2 "2023-01-10T14:21:42Z")

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Sounds like you might have gotten an upgrade license key and not a full license. If you didn’t have a previous version, that won’t work. In that case I would suggest you contact the place you bought it from and get the upgrade license exchanged for a full license.

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**Author:** ![John\_Brock](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/john_brock/32/476283_2.png) [@John\_Brock](https://discourse.mcneel.com/u/John_Brock)\
**Post date:** [January 10, 2023, 3:54pm UTC](https://discourse.mcneel.com/t/problem-while-i-enter-new-licence-key/153107/3 "2023-01-10T15:54:09Z")

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@Helvetosaur is correct.  
There are no purchased previous Rhino versions associated with your email address. I do see your upgrade order with the Barcelona office.

You will need to return the upgrade and purchase a full (non upgrade), license.

Free 90-day evaluation licenses can not be upgraded.