This file prints fine to either of my printers in color in v7. In v8 it shows in the print dialog box in color but only will print b/w. Any ideas? Is there a setting somewhere besides the printer’s print settings?
Color test.3dm (37.9 KB)
Hi @Mike24 ,
Can you install the upcoming 8.5 service release candidate and see if that solves your issue?
You can use the instructions in this link
Just upgraded to the latest SRC and unfortunately no change. Still only printing in B/W even though the preview is in color. Any other ideas?
I have disabled all plugins and these are automatically enabled on startup. The problem still exists even though the rest of the plugins have been disabled so it’s probably not a plugin issue.
Any other ideas? I just upgraded to the latest version today as well. Can you ask around on this one because I’m stuck.
Hi @Mike24
Can you run the _SystemInfo command and paste the results here.
Rhino 8 SR6 2024-3-19 (Rhino 8, 8.6.24079.11001, Git hash:master @ 0d13b06881495403bd28e1cee93f8c8ea0baec7c)
License type: Commercial, build 2024-03-19
License details: Cloud Zoo
Windows 10 (10.0.19045 SR0.0) or greater (Physical RAM: 128GB)
.NET Framework 4.8.9181.0
Computer platform: LAPTOP - Plugged in [96% battery remaining]
Hybrid graphics configuration.
Primary display: Intel(R) UHD Graphics (Intel) Memory: 1GB, Driver date: 3-16-2023 (M-D-Y).
> Integrated graphics device with 4 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
Primary OpenGL: NVIDIA RTX A2000 Laptop GPU (NVidia) Memory: 4GB, Driver date: 1-2-2024 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 538.18
> Integrated accelerated graphics device with 4 adapter port(s)
- Secondary monitor is laptop’s integrated screen or built-in port
- Secondary monitor attached to adapter port #1
OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High
Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 1-2-2024
Driver Version: 31.0.15.3818
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 4 GB
Rhino plugins that do not ship with Rhino
C:\Program Files\SimLab\Plugins\SimLab PDF From Rhino\SimLabPDFExporter.rhp “SimLab PDF Exporter”
C:\Users\Mike\AppData\Roaming\McNeel\Rhinoceros\7.0\Plug-ins\CodeListener (8c4235b6-64bc-4508-9166-bef8aa151085)\0.1.7.0\Rhino 5.0\x64\CodeListener.rhp “CodeListener” 0.1.7.0
C:\Program Files\Common Files\McNeel\Rhinoceros\7.0\Plug-ins\ClippingBox (4dfff1df-5f09-43ae-a044-77b115244b02)\1.0.0.0\Rhino 6\ClippingBox.rhp “ClippingBox” 1.0.0.0
Rhino plugins that ship with Rhino
C:\Program Files\Rhino 8\Plug-ins\Commands.rhp “Commands” 8.6.24079.11001
C:\Program Files\Rhino 8\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 8\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 8.6.24079.11001
C:\Program Files\Rhino 8\Plug-ins\RhinoRender.rhp “Legacy Rhino Render”
C:\Program Files\Rhino 8\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 8.6.24079.11001
C:\Users\Mike\AppData\Roaming\McNeel\Rhinoceros\packages\8.0\PanelingTools\2021.3.2.446\PanelingTools.rhp “PanelingTools”
C:\Program Files\Rhino 8\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 8\Plug-ins\MeshCommands.rhp “MeshCommands” 8.6.24079.11001
C:\Program Files\Rhino 8\Plug-ins\RhinoCycles.rhp “RhinoCycles” 8.6.24079.11001
C:\Program Files\Rhino 8\Plug-ins\SectionTools.rhp “SectionTools”
C:\Program Files\Rhino 8\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 8.6.24079.11001
C:\Program Files\Rhino 8\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 8\Plug-ins\Displacement.rhp “Displacement”
Hi @Mike24 thanks for the system info. I can see that you’re on SR 6 and we haven’t been able to repeat this issue internally on that version. Can you tell me what the make and model of the printer it is that’s having the issue? Do you know if you have issues with any other printers or pdfs?
Ok…this is really odd because I can print anything from any other application to the 2 printers in color no problem. Rhino v7 works just fine, it’s just v8 that I’m having an issue with. Both of my printers have this issue.
Epson Workforce WF-7840
Brother MFC-L8900CDW
Maybe it would be best if one of your software techs / engineers take time to use remote control software to look at this machine and what’s going on. If someone there has Whatsapp, we could have a video call so I can show the results immediately. Any thoughts on this?
Hi @Mike24,
I made a YT a few days ago which included some print problems we’re seeing from other printers. I am of the current belief that all of these issues are related. RH-81193
@Trav - Ok great. Glad to know the engineers know about it so it can be fixed.
Hi @Trav - The status of this bug is State: Submitted → Next Up. Does that mean it’s up next to be fixed? That status was posted 2 months ago. I have the latest RC nightly build and it’s not fixed yet. Any ideas when it will be fixed? It’s a bit annoying to have to print to a PDF and then print the PDF. For some reason printing to a PDF works while printing color to Epson and Brother printers does not work.
Hi Mike,
I had the same problem with printing only in black and white and only from Rhino 8 on single PC, other was ok. In my case I’ve updated ASP.NET Core to 7.0 ( Download ASP.NET Core 7.0 Runtime (v7.0.20) - Windows x64 Installer ). I found the solution accidentally, because I had problem with HOPS for Grasshopper.
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