Print Bug - Rhino 6 Version 6 SR24 (6.24.20055.18581, 24.02.2020)

Version 6 SR24 (6.24.20055.18581, 24.02.2020)
I am unable to print my drawings since upgrading.
I get a totally blank page, or a partial drawing - sometimes the drawing appears but not the text, sometimes only the information on the bottom right corner.
Annotation 2020-02-27 112851|690x418

I have checked that the printing colour is set to black (layer and layout)
It happens with older files as well, with print area or layout.

Best regards,

Hi Geneviève - please run the Rhino SystemInfo command and copy-paste the result here.

Rhino 6 SR24 2020-2-24 (Rhino 6, 6.24.20055.18581, Git hash:master @ 50da88420aeefa029340da577d5cf9bfc5e22076)
License type: Commerciale, build 2020-02-24
License details: Cloud Zoo. In use by: Genevieve Guex (Atelier Nova)

Windows 10.0 SR0.0 or greater (Physical RAM: 16Gb)
Machine name: ALIENWAREM15

Hybrid graphics system.
Primary display: Intel® UHD Graphics 630 (Intel) Memory: 1GB, Driver date: 9-25-2019 (M-D-Y).
Primary OpenGL: NVIDIA GeForce RTX 2080 with Max-Q Design (NVidia) Memory: 8GB, Driver date: 1-29-2020 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 442.19

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 1-29-2020
Driver Version:
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 8 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.24.20055.18581
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Bongo 2.0 (64-bit)\Rhino6\Bongo.20.rhp “Bongo 2.0”
C:\Program Files\Rhino 6\Plug-ins\RPC.rhp “RPC”
C:\Program Files\Rhino 6\Plug-ins\AnimationTools.rhp “AnimationTools”
C:\Program Files\Rhino 6\Plug-ins\Tibidabo\Tibidabo.rhp “Tibidabo”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.24.20055.18581
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\IronPython\RhinoDLR_Python.rhp “IronPython” 6.24.20055.18581
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.24.20055.18581
C:\Program Files\Rhino 6\Plug-ins\Tibidabo\VisualARQ.rhp “VisualARQ”
C:\Users\genev\AppData\Local\Programs\Enscape\Bin64\Enscape.Rhino6.Plugin.dll “Enscape.Rhino6.Plugin” 0.0.20048.1746
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.24.20055.18581
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

Hello there!
Any progress? I am unable to print or to export as pdf.

02_01_CC_Loyco_Etage 200302-ALL.pdf (74.6 KB)

Best regards,
Geneviève Guex

Hi Geneviève - Could you please disable all plug-ins that do not ship with Rhino and try printing again?


Works fine when I disable the following plugins.

Thanks for trying that, Geneviève.
Could you try to narrow it down to a specific plug-in?
Perhaps first start with the Enscape plug-in.
After that you could try Lands and VisualARQ (those both use the Tibidabo and probably also the IFC plug-ins).


Works fine when Tibidabo only is unticked.

Thanks. I’m changing the category on this thread to VisualARQ then and hope that @fsalla or @enric can take a further look.

Sure, thanks !






Hi @genevieve.gue,

Does this happen with all display modes? VisualARQ will only handle details using the “Hidden” display mode (which is a display mode created by Tibidabo) when printing in vector output mode. “Hidden” display mode won’t be available when Tibidabo is not loaded.

I cannot reproduce the issue on my computer.

Which version of VisualARQ do you have installed? The current version is 2.7.2.
Can you share one of the models?



Hello Enric,
Thank you for your fast reply.
I am using wireframe mode and VA - it happens with all modes.
I have just been asked to download V 2.7.2, I’ll come back to you later today.

02_02_CC_Loyco_273 Podium 200302.3dm (2.8 MB)

No difference with VA version 2.7.2.

Hi @genevieve.guex,

I have been able to reproduce the issue using the release candidate of Rhino 6 SR24. Rhino 6 SR23 works fine with VisualARQ 2.7.2. My guess is that there is a change in Rhino 6 code that is incompatible with Tibidabo and/or VisualARQ. I’ll try to find the issue, and if it could be fixed in VisualARQ, I’ll fix it. If not, probably because it’s a Rhino bug, I’ll report it to McNeel.



Thank you for your work. I’ll disable Tibidabo when I need to print - that’s fine.

Hi @genevieve.guex,

After debugging and looking at changes in the Rhino source code, I found the problem and it’s actually a bug in Rhino, that may affect other plug-ins, so it cannot be just fixed in Tibidabo or VisualARQ.

I filed a stop-ship bug for McNeel developers, so they can fix it before publishing SR24:



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Hi @genevieve.guex,

You can revert Rhino to SR23, which is the public stable release of Rhino 6, as SR24 is a still a release candidate version, so it may contain bugs. SR24 will be published on March 21th.


Version 6 SR24
(6.24.20064.12211, 04.03.2020)

Works fine!
Best regards,

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