# Please help us with debugging a problem

**URL:** <https://discourse.mcneel.com/t/please-help-us-with-debugging-a-problem/36055>\
**Category:** Rhino for Windows\
**Created:** [August 19, 2016, 10:32am UTC](https://discourse.mcneel.com/t/please-help-us-with-debugging-a-problem/36055 "2016-08-19T10:32:14Z")\
**Posts on this page:** 20\
**Page:** 1

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**Author:** ![DavidEranen](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/davideranen/32/110551_2.png) [@DavidEranen](https://discourse.mcneel.com/u/DavidEranen)\
**Post date:** [August 19, 2016, 10:32am UTC](https://discourse.mcneel.com/t/please-help-us-with-debugging-a-problem/36055/1 "2016-08-19T10:32:14Z")

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We are trying to debug an issue on win64 and would like to get your help! If you feel up to it, this is how to proceed:

1. Download an executable from the following link and run it ([https://goo.gl/LqZmiF](https://goo.gl/LqZmiF)) (Updated to v. 1.01). **Note** : You might get a warning when trying to open it. Just press “More info” and then “Run anyway”.
2. The app writes a file called _ **result.txt** _ and opens it automatically with your computer’s default text editor. Please copy/paste the contents of the file to this thread.
3. That’s it! 🕶

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**Author:** ![MarcusStrube](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/marcusstrube/32/393776_2.png) [@MarcusStrube](https://discourse.mcneel.com/u/MarcusStrube)\
**Post date:** [August 19, 2016, 10:55am UTC](https://discourse.mcneel.com/t/please-help-us-with-debugging-a-problem/36055/2 "2016-08-19T10:55:29Z")

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No ‘results.txt’ after execution here.

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**Author:** ![lars](https://avatars.discourse-cdn.com/v4/letter/l/74df32/32.png) [@lars](https://discourse.mcneel.com/u/lars)\
**Post date:** [August 19, 2016, 11:05am UTC](https://discourse.mcneel.com/t/please-help-us-with-debugging-a-problem/36055/3 "2016-08-19T11:05:31Z")

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Vendor: ATI Technologies Inc.  
GPU: AMD Radeon R9 200 Series  
Driver: 4.5.13447 Compatibility Profile Context 16.300.2511.1001

Success!

done.

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**Author:** ![DavidEranen](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/davideranen/32/110551_2.png) [@DavidEranen](https://discourse.mcneel.com/u/DavidEranen)\
**Post date:** [August 19, 2016, 11:06am UTC](https://discourse.mcneel.com/t/please-help-us-with-debugging-a-problem/36055/4 "2016-08-19T11:06:15Z")

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Hi Marcus,

Try moving the executable to the desktop and running it there. Still no result.txt? It should appear in the same folder as the .exe. Thanks!

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**Author:** ![maxsoder](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/maxsoder/32/485485_2.png) [@maxsoder](https://discourse.mcneel.com/u/maxsoder)\
**Post date:** [August 19, 2016, 11:06am UTC](https://discourse.mcneel.com/t/please-help-us-with-debugging-a-problem/36055/5 "2016-08-19T11:06:38Z")

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Vendor: ATI Technologies Inc.  
GPU: AMD Radeon ™ R9 380 Series  
Driver: 4.5.13447 Compatibility Profile Context 16.300.2511.1001

Success!

done.

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**Author:** ![MarcusStrube](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/marcusstrube/32/393776_2.png) [@MarcusStrube](https://discourse.mcneel.com/u/MarcusStrube)\
**Post date:** [August 19, 2016, 11:16am UTC](https://discourse.mcneel.com/t/please-help-us-with-debugging-a-problem/36055/7 "2016-08-19T11:16:40Z")

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Still no results. (Intel HD Graphics here.)

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**Author:** ![andy](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/andy/32/110490_2.png) [@andy](https://discourse.mcneel.com/u/andy)\
**Post date:** [August 19, 2016, 11:18am UTC](https://discourse.mcneel.com/t/please-help-us-with-debugging-a-problem/36055/8 "2016-08-19T11:18:40Z")

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OK - thanks. That’s a useful result. Please keep them coming - we need as many as we can get!

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**Author:** ![nathanletwory](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/nathanletwory/32/482880_2.png) [@nathanletwory](https://discourse.mcneel.com/u/nathanletwory)\
**Post date:** [August 19, 2016, 11:30am UTC](https://discourse.mcneel.com/t/please-help-us-with-debugging-a-problem/36055/9 "2016-08-19T11:30:22Z")

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App version: 1.01  
Vendor: ATI Technologies Inc.  
GPU: AMD Radeon R9 200 Series  
Driver: 3.2.13416 Compatibility Profile Context 15.300.1025.1001

Success!

done.

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**Author:** ![nathanletwory](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/nathanletwory/32/482880_2.png) [@nathanletwory](https://discourse.mcneel.com/u/nathanletwory)\
**Post date:** [August 19, 2016, 11:30am UTC](https://discourse.mcneel.com/t/please-help-us-with-debugging-a-problem/36055/10 "2016-08-19T11:30:49Z")

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App version: 1.01  
Vendor: ATI Technologies Inc.  
GPU: AMD Radeon HD 8670D  
Driver: 3.2.13416 Compatibility Profile Context 15.300.1025.1001

Success!

done.

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**Author:** ![nathanletwory](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/nathanletwory/32/482880_2.png) [@nathanletwory](https://discourse.mcneel.com/u/nathanletwory)\
**Post date:** [August 19, 2016, 11:31am UTC](https://discourse.mcneel.com/t/please-help-us-with-debugging-a-problem/36055/11 "2016-08-19T11:31:05Z")

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App version: 1.01  
Vendor: NVIDIA Corporation  
GPU: GeForce GTX 980/PCIe/SSE2  
Driver: 4.5.0 NVIDIA 358.91

Success!

done.

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**Author:** ![2DCube](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/2dcube/32/62428_2.png) [@2DCube](https://discourse.mcneel.com/u/2DCube)\
**Post date:** [August 19, 2016, 11:37am UTC](https://discourse.mcneel.com/t/please-help-us-with-debugging-a-problem/36055/12 "2016-08-19T11:37:55Z")

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Vendor: NVIDIA Corporation  
GPU: GeForce GTX 970/PCIe/SSE2  
Driver: 4.5.0 NVIDIA 368.81

Success!

done.

It puts the results behind the smaller window so some people might not realise it has worked…

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**Author:** ![Normand](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/normand/32/476050_2.png) [@Normand](https://discourse.mcneel.com/u/Normand)\
**Post date:** [August 19, 2016, 11:38am UTC](https://discourse.mcneel.com/t/please-help-us-with-debugging-a-problem/36055/13 "2016-08-19T11:38:08Z")

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Vendor: NVIDIA Corporation  
GPU: Quadro 4000/PCIe/SSE2  
Driver: 4.5.0 NVIDIA 348.07

Success!

done.

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<div class="post-metadata">

**Author:** ![DavidEranen](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/davideranen/32/110551_2.png) [@DavidEranen](https://discourse.mcneel.com/u/DavidEranen)\
**Post date:** [August 19, 2016, 11:47am UTC](https://discourse.mcneel.com/t/please-help-us-with-debugging-a-problem/36055/14 "2016-08-19T11:47:18Z")

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I updated the original post with an updated executable. @MarcusStrube Please try again with the new file.

The text file should now open automatically in your computer’s default text editor.

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<div class="post-metadata">

**Author:** ![wim](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/wim/32/747482_2.png) [@wim](https://discourse.mcneel.com/u/wim)\
**Post date:** [August 19, 2016, 11:49am UTC](https://discourse.mcneel.com/t/please-help-us-with-debugging-a-problem/36055/15 "2016-08-19T11:49:53Z")

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App version: 1.01  
Vendor: Intel  
GPU: Intel® HD Graphics 4600  
Driver: 3.2.0 - Build 10.18.10.3540

Success!

done.

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<div class="post-metadata">

**Author:** ![andy](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/andy/32/110490_2.png) [@andy](https://discourse.mcneel.com/u/andy)\
**Post date:** [August 19, 2016, 11:54am UTC](https://discourse.mcneel.com/t/please-help-us-with-debugging-a-problem/36055/16 "2016-08-19T11:54:33Z")

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2DCube

When you copied the text from the result.txt file, did you forget to include the “Success” part, or was it not there?

Andy

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**Author:** ![wim](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/wim/32/747482_2.png) [@wim](https://discourse.mcneel.com/u/wim)\
**Post date:** [August 19, 2016, 11:55am UTC](https://discourse.mcneel.com/t/please-help-us-with-debugging-a-problem/36055/17 "2016-08-19T11:55:15Z")

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Of course, now I’m wondering why it doesn’t say any of the following:  
 ![](https://global.discourse-cdn.com/mcneel/uploads/default/original/3X/1/b/1bd21d998ca262c9b8fac1fc49b5b35d68cfdba9.png)

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<div class="post-metadata">

**Author:** ![DavidEranen](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/davideranen/32/110551_2.png) [@DavidEranen](https://discourse.mcneel.com/u/DavidEranen)\
**Post date:** [August 19, 2016, 11:56am UTC](https://discourse.mcneel.com/t/please-help-us-with-debugging-a-problem/36055/18 "2016-08-19T11:56:36Z")

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wim - it seems to have picked your on-board Intel GPU as default. That’s okay.

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<div class="post-metadata">

**Author:** ![nathanletwory](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/nathanletwory/32/482880_2.png) [@nathanletwory](https://discourse.mcneel.com/u/nathanletwory)\
**Post date:** [August 19, 2016, 11:57am UTC](https://discourse.mcneel.com/t/please-help-us-with-debugging-a-problem/36055/19 "2016-08-19T11:57:13Z")

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@wim, are you on a multi-monitor system?

If so you should be able to ‘force’ the test app to use the GPU that a monitor is attached to by starting it on that monitor. Either move File explorer there, or if the test app lives on your desktop move it to that monitor section before starting it.

I have tested that with the R9 and HD 8670D, both are on one machine, but I ensure I start the app on a specific monitor.

edit: works only for monitors attached to cards used for display.

/Nathan

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<div class="post-metadata">

**Author:** ![wim](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/wim/32/747482_2.png) [@wim](https://discourse.mcneel.com/u/wim)\
**Post date:** [August 19, 2016, 12:00pm UTC](https://discourse.mcneel.com/t/please-help-us-with-debugging-a-problem/36055/20 "2016-08-19T12:00:17Z")

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> [@nathanletwory](#):
>
> are you on a multi-monitor system?

Not on the system where I ran this, no. This one is a laptop without external displays.

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**Author:** ![wim](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/wim/32/747482_2.png) [@wim](https://discourse.mcneel.com/u/wim)\
**Post date:** [August 19, 2016, 12:03pm UTC](https://discourse.mcneel.com/t/please-help-us-with-debugging-a-problem/36055/21 "2016-08-19T12:03:29Z")

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Now run on my other laptop with two external displays (laptop screen turned-off).  
I executed the app on both the left and right screen… 😇

App version: 1.01  
Vendor: NVIDIA Corporation  
GPU: Quadro 4000M/PCIe/SSE2  
Driver: 3.2.0

Success!

done.

* * *
App version: 1.01 Vendor: NVIDIA Corporation GPU: Quadro 4000M/PCIe/SSE2 Driver: 3.2.0

Success!

done.

[Next page](https://discourse.mcneel.com/t/please-help-us-with-debugging-a-problem/36055.md?page=2)