Parameter shapediver loading problems

Good morning
I have been experiencing uncommon errors on the Shapediver platform. The models once uploaded cannot be operated normally, it does not load the parameters and sometimes the model is not displayed. Sometimes my computer crashed while processing the model in Shapediver. Is there any problem with the server? . Or it could be due to internet problems on some journey.
Greetings, martin

Hi Martin, did you see any error messages pop up? Is the problem reproducible?