Hi,
Some new rhino students of mine are facing problems with Osnap. They just installed a fresh student rhino licence. Osnap seems not the work or works very slow.
Three students with laptops (made for France) had to restart their PC to solve this problem. Attached video shows a student where it is still not working.
Any tips are welcome.
Cheers,
Bas
hi Bas, the link asks me to login… is this happening on Mac/Windows/both?
Ah sorry, sharepoint is closed for only TU-Delft. I will come back.
Here is the same movie on youtube
Can you run _SystemInfo on those laptops and post the results?
Hi Gijs,
I am the student Bas Goris is talking about. I ran _Systeminfo and the following result showed up:
Rhino 7 SR24 2022-11-4 (Rhino 7, 7.24.22308.15001, Git hash:master @ cb2ad12922ceb989b185972675bb705a00abb97d)
License type: Educational Lab License, build 2022-11-04
License details: Cloud Zoo
Windows 11 (10.0.22621 SR0.0) or greater (Physical RAM: 16Gb)
Computer platform: LAPTOP - Plugged in [100% battery remaining]
Non-hybrid graphics configuration.
Primary display and OpenGL: Intel(R) UHD Graphics (Intel) Memory: 1GB, Driver date: 8-4-2022 (M-D-Y). OpenGL Ver: (null)
> Integrated graphics device with 4 adapter port(s)
- Secondary monitor is laptop’s integrated screen or built-in port
- Windows Main Display attached to adapter port #1
Secondary graphics devices.
NVIDIA RTX A1000 Laptop GPU (NVidia) Memory: 4GB, Driver date: 8-22-2022 (M-D-Y).
> Integrated accelerated graphics device (shares primary device ports)
- This device is not being used
ATTENTION:
Safe Mode is enabled. Graphics device usage and OpenGL information cannot be collected.
OpenGL Settings
Safe mode: On
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL (null) (primary GPU’s maximum)
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High
Vendor Name: Unknown
Render version: (null)
Shading Language: (null)
Driver Date: 8-22-2022
Driver Version: 31.0.15.1713
Maximum Texture size: n/a
Z-Buffer depth: n/a
Maximum Viewport size: 16777472 x 16777217
Total Video Memory: 4 GB
Rhino plugins that do not ship with Rhino
Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.24.22308.15001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.24.22308.15001
Did you copy the full result of _SystemInfo? I’m a bit confused to see only three ‘plugins that ship with Rhino’
What do you See in document properties:
I used Rhino in Safemode. See below the results of the normal version:
Rhino 7 SR24 2022-11-4 (Rhino 7, 7.24.22308.15001, Git hash:master @ cb2ad12922ceb989b185972675bb705a00abb97d)
License type: Educational Lab License, build 2022-11-04
License details: Cloud Zoo
Windows 11 (10.0.22621 SR0.0) or greater (Physical RAM: 16Gb)
Computer platform: LAPTOP - Plugged in [100% battery remaining]
Hybrid graphics configuration.
Primary display: Intel(R) UHD Graphics (Intel) Memory: 1GB, Driver date: 8-4-2022 (M-D-Y).
> Integrated graphics device with 4 adapter port(s)
- Secondary monitor is laptop’s integrated screen or built-in port
- Windows Main Display attached to adapter port #1
Primary OpenGL: NVIDIA RTX A1000 Laptop GPU (NVidia) Memory: 4GB, Driver date: 8-22-2022 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 517.13
> Integrated accelerated graphics device (shares primary device ports)
- Video pass-through to primary display device
OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High
Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 8-22-2022
Driver Version: 31.0.15.1713
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 4 GB
Rhino plugins that do not ship with Rhino
Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.24.22308.15001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.24.22308.15001
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.24.22308.15001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.24.22308.15001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.24.22308.15001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”
@Bart_de_Witte Those results look pretty decent to me. The next thing I can think of, is to try different pointing devices and see if that makes any difference / update those related drivers
With pointing devices you mean a different computer mouse?
yes, are you using a wired mouse / wireless with bluetooth / wireless with bluetooth and separate bluetooth usb key?
Wired mouse
okay, so did you try out another, just to rule out it’s not your mouse. @Bas_Goris you mentioned these were all French laptops… are they the same? The others resolved their problem just by restarting?
I used a different mouse and it is still not working. The laptop that I use is a HP zbook G9 and not French.
I will now try if reinstalling Rhino fixes the problem.
Reinstalling did not help.
@Bart_de_Witte looking again carefully at that video, I do see a huge distance between your mouse cursor and the actual point, so to me it feels like your mouse is lagging. Can you see if any of these tips help:
is there any change if you increase the snap radius ?
_documentProperties
→ Modelling Aids
→ Object Snaps
→ Snap Radius (default is 15 ?) just change it to 30 or more and see if there is a change.
After I ran through steps 6 and 8 it suddenly worked. A solution can sometimes be so easy… Thank you for your time and help!
Kind regards,
Bart
Glad you got it sorted!
