Hello - OffsetSrf>Solid and Shell are both pretty complicated operations - please post or send us examples when it does not do what it expected, but depending on the input, it is not that uncommon to have to make some repairs. Set Corners=Round for generally more relaible solid offsetting.
I have uploaded a couple of examples to the support site. I should be able to find more.
With Turbocad (ACIS) shelling, creating a 2d plan, and filleting occurred without any problem. Fortunately, this a complete list of things that worked better and it is very short.