{"message":"Session timed out? Please reload viewer."}

Hello everyone,

we are currently having a problem with shapediver model not downloading after being saved or purchased.

Any suggestions what could cause the problem ?


Please explain in detail the steps taken which lead to this error message. I suppose by “download” you actually mean “export”, is this correct?
Are you maybe permanently storing a download link which you requested for an export? That would explain the problem. Download links for exports are time limited and only valid for the lifetime of a session.

After the customer makes a purchase or saves the project created from an embedded shapediver API. An email gets sent to the customer with a download link. The link is not stored, it gets parameter from the API depending on the changes that the customer made.

The ShapeDiver plugin supports two types of exports:

  1. Exports which result in a download link sent to the ShapeDiver Viewer: https://support.shapediver.com/hc/en-us/articles/360022093471-Component-Export-Download

  2. Exports which result in an email containing a download link: https://support.shapediver.com/hc/en-us/articles/360022093631-Component-Export-Email

Which export component are you using?