Layout rendered images partially missing in pdf output

Rhino Rhino for Windows
1

Rhino 6 SR26 2020-5-15 (Rhino 6, 6.26.20136.05111, Git hash:master @ 7c7f61e88a1989ad97086a0d93df43ecdd9eee3a)
License type: Commercial, build 2020-05-15

Windows 10.0 SR0.0 or greater (Physical RAM: 32Gb)
Machine name: LIGHTNING

Hybrid graphics system.
Primary display: Intel(R) UHD Graphics 630 (Intel) Memory: 1GB, Driver date: 9-25-2019 (M-D-Y).
Primary OpenGL: NVIDIA GeForce RTX 2080 with Max-Q Design (NVidia) Memory: 8GB, Driver date: 1-31-2020 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 442.23

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 1-31-2020
Driver Version: 26.21.14.4223
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 8 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.26.20136.5111
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\AnimationTools.rhp “AnimationTools”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.26.20136.5111
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.26.20136.5111
C:\Program Files\Rhino 6\Plug-ins\export_PDF.rhp “PDF Export” 6.26.20136.5111
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.26.20136.5111
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

The latest V6 Service Release Candidate installed today appears to have introduced a printing problem. When printing Layout pages, some rendered images are ony partially displayed in the output PDF. I normally use Rhino PDF as the driver, but I have also tried PDF Creator, and the problem persists. I also tried Google Chrome as the Viewer instead of Acrobat Reader, and that demonstrates that it is a file creation problem, not a viewing problem.

I closed Rhino and restarted it to recreate the pdf with Rhino PDF. This time the pdf output was correct. I have seen the problem a few times today, but not on every print operation.

These are the faulty images:

image
image734×1361 21.1 KB

image
image1000×1000 309 KB

This is what should have been displayed:

image
image755×1323 345 KB

image
image1039×962 739 KB

Regards, Garry.

2

Hi Garry - if possible can you please saveSmall, zip, and upload the file here:

www.rhino3d.com/upload

to my attention.

-Pascal

3

Hi Pascal. I have uploaded the files. I deleted many layers to reduce the file size. There are 2 pdf files, one with the correct images amd one with the problem. The problems are on pages 7, 9 and 10. Both pdf files were produced from the same model, pointing to an intermittent gremlin. I know that you love such issues. Happy hunting.

Regards, Garry.

4

Hi Garry - thanks, I get the good version, at least for now, of the print - do you have any idea whether this is more likely to happen if the file has been open a while, or worked on a bunch?
when it goes wrong next, can you try a ViewCpatureToFile and see if that also looks incorrect?

-Pascal

5

Hi Pascal. I starteded Rhino, printed OK, clicked the Perspective view tab, then reprinted and the problem was there again. No changes were applied.

I am printing by right clicking the Page 1 tab, and specifying pages 1-10.

ViewCpatureToFile appears to be OK.

I then printed about 6 more times with the model still open, and each print was OK.

I then closed Rhino and restarted. Print 1 was OK. Switched to Perspective. Print 2 had the problem. I checked the Layout pages in the model and they were correctly displayed.

Once again, I then closed Rhino and restarted. This time instead of starting the Print operation from Page 1, I right clicked Page 9. It was correctly displayed on the screen. Print 1 was OK. I clicked Perspective, then started the Print again from Page 9. This time the PDF output had the problem on Pages 7 and 10, but Page 9 was OK. Perhaps the problem lies in the screen rendering, not the Print operation. The difficulty is that when printing multiple pages, I cannot see the screen display of all pages prior to printing. I hope that helps.

image
image668×1222 34.6 KB

Regards, Garry.

6

Got it! thanks for the details - right now, it looks like the click in Perspective is the bad thing.

RH-58678 Printing clips some views

-Pascal

7

Hi Pascal. I have purchased and installed the upgrade to V7 today. Guess what? It is back… After months of not seeing this problem, the first print in V7 has the same problem.

I closed Rhino, restarted and reprinted without clicking on Perspective or any of the primary view tabs. The print problems were still there.

I then found Service Release Candidate 7.1.20337.5001, 2/12/2020 and installed it. The print was then OK. I will let you know if the problem returns.

Regards, Garry.

Rhino 7 SR0 2020-11-9 (Rhino 7, 7.0.20314.03001, Git hash:master @ 9d1a3d02b292e00d3480c301d33f414d91acdcbd)
License type: Commercial, build 2020-11-09
License details: Cloud Zoo

Windows 10.0 SR0.0 or greater (Physical RAM: 32Gb)

Hybrid graphics system.
Primary display: Intel(R) UHD Graphics 630 (Intel) Memory: 1GB, Driver date: 4-11-2020 (M-D-Y).
Primary OpenGL: NVIDIA GeForce RTX 2080 with Max-Q Design (NVidia) Memory: 8GB, Driver date: 1-31-2020 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 442.23

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 1-31-2020
Driver Version: 26.21.14.4223
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 8 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.0.20314.3001
C:\Program Files\Rhino 7\Plug-ins\WebBrowser.rhp “WebBrowser”
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoScript.rhp “RhinoScript”
C:\Program Files\Rhino 7\Plug-ins\AnimationTools.rhp “AnimationTools”
C:\Program Files\Rhino 7\Plug-ins\IdleProcessor.rhp “IdleProcessor”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.0.20314.3001
C:\Program Files\Rhino 7\Plug-ins\RhinoRender.rhp “Legacy Rhino Render”
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.0.20314.3001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\Alerter.rhp “Alerter”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.0.20314.3001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.0.20314.3001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”

image
image1512×661 133 KB

8

Hi Pascal. I am seeing this regularly again in V6 and V7.

The problem is more likely to present itself after a Layout view has been opened before the print is initiated.

The team is probably busier than usual at the moment with the V7 rollout support, but after 7 months, are you able to give an indication regarding the priority of this problem?

Rhino 6 SR33 2020-12-5 (Rhino 6, 6.33.20340.21001, Git hash:master @ dc3074cfd26cb57b879a6e486e45c2af932a7620)
License type: Commercial, build 2020-12-05

Rhino 7 SR2 2020-12-8 (Rhino 7, 7.2.20343.11011, Git hash:master @ d3289272aab6acdf2cb6aaf1869cd9a2d8cb464c)
License type: Commercial, build 2020-12-08

Regards, Garry.