# Issue with computing the 3d model

**URL:** <https://discourse.mcneel.com/t/issue-with-computing-the-3d-model/223335>\
**Category:** ShapeDiver\
**Tags:** mac\
**Created:** [October 7, 2026, 8:47am UTC](https://discourse.mcneel.com/t/issue-with-computing-the-3d-model/223335 "2026-10-07T08:47:14Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Ihor](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/ihor/32/766619_2.png) [@Ihor](https://discourse.mcneel.com/u/Ihor)\
**Post date:** [October 7, 2026, 8:47am UTC](https://discourse.mcneel.com/t/issue-with-computing-the-3d-model/223335/1 "2026-10-07T08:47:14Z")

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Hi everyone,

We are experiencing the issue right now with Shapediver model customizations. It started from yesterday evening and still not working properly. We also checked on shapediver platform itself and only the cached version of the 3d model will render, changing any settings that is not cached will result in indefinite loading with 429 error showing in console. It’s happening with all our models.

Can you confirm the issue? Please help us as we need to resolve this as soon as possible. Thanks.

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**Author:** ![mathieu1](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/mathieu1/32/491677_2.png) [@mathieu1](https://discourse.mcneel.com/u/mathieu1)\
**Post date:** [October 7, 2026, 9:02am UTC](https://discourse.mcneel.com/t/issue-with-computing-the-3d-model/223335/2 "2026-10-07T09:02:56Z")

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Please share the link of one of the models that is currently causing issues.

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**Author:** ![Ihor](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/ihor/32/766619_2.png) [@Ihor](https://discourse.mcneel.com/u/Ihor)\
**Post date:** [October 7, 2026, 9:05am UTC](https://discourse.mcneel.com/t/issue-with-computing-the-3d-model/223335/3 "2026-10-07T09:05:19Z")

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[https://www.shapediver.com/app/m/20251021-coin](https://www.shapediver.com/app/m/20251021-coin)

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**Author:** ![snabela](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/snabela/32/502261_2.png) [@snabela](https://discourse.mcneel.com/u/snabela)\
**Post date:** [October 7, 2026, 9:23am UTC](https://discourse.mcneel.com/t/issue-with-computing-the-3d-model/223335/4 "2026-10-07T09:23:27Z")

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There seems to be an issue on our side, we are on it.

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**Author:** ![Ihor](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/ihor/32/766619_2.png) [@Ihor](https://discourse.mcneel.com/u/Ihor)\
**Post date:** [October 7, 2026, 9:36am UTC](https://discourse.mcneel.com/t/issue-with-computing-the-3d-model/223335/5 "2026-10-07T09:36:47Z")

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Thanks for confirming it. Hope it will be fixed soon. Please update us when it will be fixed, so we can check it on our side.

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**Author:** ![snabela](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/snabela/32/502261_2.png) [@snabela](https://discourse.mcneel.com/u/snabela)\
**Post date:** [October 7, 2026, 12:22pm UTC](https://discourse.mcneel.com/t/issue-with-computing-the-3d-model/223335/6 "2026-10-07T12:22:12Z")

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The problem has been resolved.

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**Author:** ![Ihor](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/ihor/32/766619_2.png) [@Ihor](https://discourse.mcneel.com/u/Ihor)\
**Post date:** [October 7, 2026, 12:30pm UTC](https://discourse.mcneel.com/t/issue-with-computing-the-3d-model/223335/7 "2026-10-07T12:30:23Z")

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We just checked and it’s working again. Thank you for your support!