Same stuff, I guess, but I use tech when working on confidential things. It doesn’t go through the forum.
Either way is fine. We are pretty active on the forum, and most reports I think get handled in a way or other.
The good part of reporting here on the forum is when there are other users with the same problem. They might search for solutions and end up in the (your) thread with the report and likely YT link. That grows our shared knowledge.
Yeah I get that and appreciate that as well. But there’s also reports not being seen (or perhaps being ignored?) on discourse, as shown above. I don’t know if this is the case but if sending it to tech support makes sure it’s being seen and noted it might be worth sending it straight there instead?
Yes, I checked just yesterday that I have a lot of threads with zero replies. I must have annoyed McNeel employees so much they have muted me
I know @piac certainly has done so.
You are mistaken. We do not “mute” forum posters.
I would suggest that comments you make that are not responded to may be generally ignored for different reasons.
If you are offering suggestions for changes and have supported your ideas in a constructive way, other like-minded readers will likely comment, and gain support. We use these as an informal way to gauge the usefulness of suggestions. If no one else supports you, that tells us that it’s not a wide-spread issue.
If your comments are written in an angry tone and are not supported with examples and reasons for the problems they solve, then don’t be surprised if they are generally ignored.
Hell, then all new functionalities are going to be just for land architects and civil engineers, since most of the users (especially here on the forum) are such.
Angry tone, me? A misconception I would say. I use a lot of irony, sarcasm and jokes. Too bad I’m being understood wrong.
One of my questions (threads) is What are phantom objects?
Why would that be ignored? It is not explained in the api documentation, and yet it is used there.
I just checked I have over 30 threads with no reply, if I add them here I’ll flood the thread.
This particular one will never be supported by non naval architects simply because they don’t even know what block coefficient is:
Does that mean it should be ignored?
Naval architects were the target core industrial designers when Rhino was developed. That said, I have no idea what a “block coefficient” is. My background is civil engineering and land surveying.
Perhaps provide a visible example of what you’re after, and describe the problem is would solve for you work-flow.
As far as short, efficient forum messaging is concerned, you can not control the tone people “hear” when they read it. Sarcasm, subtlety, and irony will generally be heard negatively. That said, I’m sure you know that.
As to the specific scripting post you made, I don’t know. I don’t do any scripting so I have removed that category from my feed.
I assume you tried searching the forum archives for comments?
I know that, and I am surprised why this is missing from there.
This kind of proves my point.
Suggestions should be added to the list not ignored just because they are not understood.
And Block coefficient is an essential thing for ship design no additional info or sketches should be required to be understood (by the developers who have developed a command called ‘hydrostatics’)
This is also acceptable answer:
I’m the only person at McNeel with formal Naval Architecture training and worked as an NA for a number of years. Other people in the company rely on me to help better understand what formulas like block coefficient mean and why it may be important.
Sorry, but I probably dropped the ball on this and didn’t file a report. The issue is that I try to help as much as possible on support, but I also need to type on and improve Rhino. These things just get past us once in a while. I would still recommend discourse for the medium to make suggestions instead of direct emails.
I don’t blame you, if it is just you who should take care of all Naval requests, but perhaps others could have just logged it in the list and assign it to you to approve/dismiss.
Do you know that you can create an account on our YouTrack system and log the issue yourself?
I do have an account, but I don’t know if that’s allowed for me to make suggestions directly there.
Why wouldn’t it be allowed? Many other users are directly creating YT issues.
Well I have many ideas
Good to know, thanks.
I tried to create an account on YouTrack to report an issue. I received the message:
License limit exceeded. The request cannot be completed.
It appears you have reached the maximum number of accounts you are allowed to have in YouTrack. I will have to file bug reports as forum postings and hope someone at McNeel notices the postings.
@will was going to try and go through our user list and deactivate accounts that have been sitting around for years with no usage. I’m not sure if that was done.
Thanks for the reminder :). I cleared out a few inactive accounts this morning so it should be possible to create an account on https://mcneel.myjetbrains.com now.